Senior Grants Operations & Appeals Lead

Agency for Integrated Care Pte Ltd.; Singapore; Presencial; SGD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Agency for Integrated Care in Singapore invites a capable professional to drive the planning, development and implementation of Primary Care Grants. The role requires translating policy requirements into operational processes, supporting system development, and ensuring effective delivery of scheme operations.

You will collaborate with internal and external stakeholders, document workflows, develop SOPs, and identify opportunities to streamline and improve governance.

Formación

• Degree in any discipline; advantageous in Engineering, Accountancy, Economics, Business or Statistics
• Strong analytical thinking and high integrity
• Resourceful, meticulous, able to multi-task in fast-paced environment
• Self-motivated and a team player
• Proficient in Microsoft Excel and comfortable with large data sets

Responsabilidades

• Translate policy requirements into operational requirements and design end-to-end workflows to support scheme implementation
• Gather and document business requirements for system development and enhancements; participate in user acceptance testing
• Develop and maintain Operational Frameworks, SOPs, guidelines and other operational documentation
• Identify opportunities to streamline, automate and improve processes to enhance efficiency and governance
• Support stabilisation and continuous improvement of operations; track and resolve system defects
• Develop and maintain clinical assessment checklists and related operational requirements for clinical appeals
• Process clinical appeals and facilitate timely review by the Clinical Review Panel and MOH
• Support as the covering officer for the end-to-end monthly disbursement, ensuring timely payments

Conocimientos

Analytical thinking

Integrity

Multitasking

Team player

Excel proficiency

Educación

Degree in any discipline

Engineering, Accountancy, Economics, Business or Statistics

Herramientas

Microsoft Excel

Descripción del empleo

Agency for Integrated Care in Singapore invites a capable professional to drive the planning, development and implementation of Primary Care Grants. The role requires translating policy requirements into operational processes, supporting system development, and ensuring effective delivery of scheme operations.

You will collaborate with internal and external stakeholders, document workflows, develop SOPs, and identify opportunities to streamline and improve governance.