Senior Executive, Development and Appeals Operations

Agency for Integrated Care Pte Ltd.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Agency for Integrated Care in Singapore invites a capable professional to drive the planning, development and implementation of Primary Care Grants. The role requires translating policy requirements into operational processes, supporting system development, and ensuring effective delivery of scheme operations.

You will collaborate with internal and external stakeholders, document workflows, develop SOPs, and identify opportunities to streamline and improve governance.

Qualifications

• Degree in any discipline; advantageous in Engineering, Accountancy, Economics, Business or Statistics
• Strong analytical thinking and high integrity
• Resourceful, meticulous, able to multi-task in fast-paced environment
• Self-motivated and a team player
• Proficient in Microsoft Excel and comfortable with large data sets

Responsibilities

• Translate policy requirements into operational requirements and design end-to-end workflows to support scheme implementation
• Gather and document business requirements for system development and enhancements; participate in user acceptance testing
• Develop and maintain Operational Frameworks, SOPs, guidelines and other operational documentation
• Identify opportunities to streamline, automate and improve processes to enhance efficiency and governance
• Support stabilisation and continuous improvement of operations; track and resolve system defects
• Develop and maintain clinical assessment checklists and related operational requirements for clinical appeals
• Process clinical appeals and facilitate timely review by the Clinical Review Panel and MOH
• Support as the covering officer for the end-to-end monthly disbursement, ensuring timely payments

Skills

Analytical thinking

Integrity

Multitasking

Team player

Excel proficiency

Education

Degree in any discipline

Engineering, Accountancy, Economics, Business or Statistics

Tools

Microsoft Excel

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

This role drives the planning, development and implementation of Primary Care Grants. The ideal candidate will work collaboratively with internal and external stakeholders to translate policy requirements into operational processes, support system development, and ensure effective implementation and ongoing delivery of scheme operations.

• Translate policy requirements into operational requirements and design end-to-end workflows to support scheme implementation
• Gather and document business requirements for system development and enhancements and participate in user acceptance testing to ensure operational requirements are met.
• Develop and maintain Operational Frameworks, Standard Operating Procedures (SOPs), guidelines and other operational documentation.
• Identify opportunities to streamline, automate and improve processes to enhance efficiency and governance.
• Support the stabilisation and continuous improvement of operations, including the identification, tracking and resolution of system defects by the systems team.
• Develop and maintain clinical assessment checklists and related operational requirements for clinical appeals.
• Process clinical appeals and facilitate timely review of clinical appeals by the Clinical Review Panel and Ministry of Health (MOH).
• Support as the covering officer for the end-to-end monthly disbursement, ensuring that payments are processed accurately and within stipulated timelines.

Job Requirements

• Degree in any discipline. Candidates with degree in Engineering, Accountancy, Economics, Business or Statistics or related fields will have an advantage.
• Relevant experience in managing finance, grant, or audit related operations is an added advantage.
• Possess strong analytical thinking skills and high level of integrity.
• Resourceful, detailed, meticulous, and able to multi-task and work efficiently in a fast-paced environment.
• Self-motivated and able to work independently while contributing effectively as a team player.
• Proficient in Microsoft Excel and comfortable with huge data sets.