Senior Global Customer Success Manager (Remote)

BlackSky; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

BlackSky is seeking a Senior Customer Success Manager to oversee the customer experience, including onboarding, management, and support. This remote role is based in Singapore, catering to customers globally.

The ideal candidate will have over 6 years of experience in Customer Success and excellent communication skills. Responsibilities include customer engagement, collaboration with internal teams, and advocacy for customer needs. If you are passionate and detail-oriented, this is the role for you.

Qualifications

• 6+ years of experience in Customer Success or Account Management.
• Fluent in English with excellent communication skills.
• Proven ability to work independently and collaboratively.

Responsibilities

• Manage customer experience from onboarding to support.
• Advocate for customers' feedback and needs.
• Train enterprise customers on product usage.

Skills

Customer Success

Account Management

Communication Skills

Problem Solving

Software Adaptability

Collaboration

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Job description

BlackSky is seeking a Senior Customer Success Manager to oversee the customer experience, including onboarding, management, and support. This remote role is based in Singapore, catering to customers globally.

The ideal candidate will have over 6 years of experience in Customer Success and excellent communication skills. Responsibilities include customer engagement, collaboration with internal teams, and advocacy for customer needs. If you are passionate and detail-oriented, this is the role for you.