Strategic Salesforce Customer Success Leader

SALESFORCE.COM SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Salesforce.com Singapore Pte. Ltd. invites an experienced Customer Success Manager to partner with Signature customers, owning onboarding through renewal and expansion.

You will build deep executive-level relationships and coordinate across Salesforce teams to ensure value realization and a unified Signature experience. The role requires a proven track record in SaaS customer success, a deep understanding of Salesforce products, and the ability to guide complex, multi-org implementations.

Qualifications

• 10+ years of experience in Customer Success, SaaS, or project leadership.
• Deep knowledge of Salesforce product, platform features, and enterprise architecture concepts.
• Hands-on experience with Salesforce clouds (Sales/Service CRM, Data Cloud, etc.) in design or delivery.
• Strong consultative skills with a proven track record as a Trusted Advisor for business value.

Responsibilities

• Orchestrates Signature experience across multi-org, single-cloud customers with product expertise.
• Leads alignment with Business and Technical stakeholders and internal partners to ensure value.
• Acts as single point of accountability for Signature-entitled customers and manages relationships.
• Drives Customer Success metrics, handles escalations and at-risk accounts.

Skills

Customer Success

SaaS

Solution Delivery

Salesforce Knowledge

Executive Communication

Industry Experience

Leadership

Salesforce Clouds

Tools

Salesforce CRM

Job description

Salesforce.com Singapore Pte. Ltd. invites an experienced Customer Success Manager to partner with Signature customers, owning onboarding through renewal and expansion.

You will build deep executive-level relationships and coordinate across Salesforce teams to ensure value realization and a unified Signature experience. The role requires a proven track record in SaaS customer success, a deep understanding of Salesforce products, and the ability to guide complex, multi-org implementations.