Management Assistant Officer (Housing Operations)

National University of Singapore; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

The National University of Singapore seeks a frontline housing services front desk coordinator to ensure smooth operations, respond to inquiries, and manage payments and data entry for residents and guests.

You will support mass check-ins/check-outs each semester, handle feedback, and drive process improvements while maintaining a professional appearance and positive team attitude.

Qualifications

• Diploma in Hospitality Management or related field, with a minimum of 2 years' frontline customer service experience.
• Proficient in MS Office applications.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Positive attitude with the ability to work effectively in a team.

Responsibilities

• Enquiries and feedback handling from residents, guests, conference groups, and internal stakeholders to ensure timely resolution.
• Plan and coordinate mass check-in and check-out exercises for hall students each semester.
• Perform administrative duties including compiling fault reports and data categorisation, and inventory management.
• Process payments and perform financial data entry accurately and efficiently.
• Deliver excellent customer service, turning complaints into positive outcomes.
• Identify opportunities to improve existing workflows.
• Undertake other duties as assigned by management.

Skills

Communication skills

Interpersonal skills

Teamwork

Education

Diploma in Hospitality Management

Tools

MS Office

Job description

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

The candidate will be part of a team providing front desk services and ensuring smooth housing operations, in line with the objectives set by Housing Services for the NUS community.

Key Responsibilities

• Enquiries and Issue Resolution: Handle enquiries and feedback from residents, guests, conference groups, and internal stakeholders (e.g. Finance Department, Facilities team, Hall Office) to ensure timely resolution of matters.
• Check-In and Check-Out Coordination: Plan and coordinate mass check-in and check-out exercises for hall students each semester.
• Administrative Support: Perform administrative duties including compiling fault reports and feedback, categorising data, and managing inventory.
• Payment Processing: Process payments and perform financial data entry accurately and efficiently.
• Customer Experience: Deliver excellent customer service, with the ability to turn complaints into positive outcomes.
• Process Improvement: Identify opportunities and propose improvement plans for existing workflows.
• Undertake other duties as assigned by management.

Qualifications

• Diploma in Hospitality Management or a related field, with a minimum of 2 years' experience in frontline customer service.
• Proficient in MS Office applications.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanour.
• Positive attitude with the ability to work effectively in a team.