RESTAURANT CAPTAIN

SAKUNTHALA'S KITCHEN; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

SAKUNTHALA'S KITCHEN in Singapore seeks a Restaurant Captain to lead the service team and ensure a smooth daily operation with outstanding guest service. You will oversee waitstaff, coordinate with the kitchen, and uphold hygiene standards while managing reservations and peak-hour pressures.

The ideal candidate has supervisory experience in restaurant service, strong communication and leadership skills, and a willingness to work shifts, weekends, and public holidays to deliver a memorable dining

Qualifications

• Supervisory experience in restaurant service preferred.
• Strong communication and leadership abilities.
• Ability to manage a team and work under peak-hour pressure.
• Responsible, organised and customer-oriented.

Responsibilities

• Team Supervision: supervise and coordinate daily activities of service staff.
• Customer Service: ensure prompt, courteous and professional service.
• Restaurant Operations: oversee reservations, seating and service flow.
• Food & Beverage Service: ensure standards and portions meet expectations.
• Hygiene & Safety: maintain cleanliness and safety compliance.
• Stock & Cash Handling: monitor supplies and assist with payments when needed.
• Other Duties: assist restaurant manager and adapt to policies.

Skills

People leadership

Customer service

Staff supervision

Communication

Shift flexibility

Job description

JOB DESCRIPTION – RESTAURANT CAPTAIN

Job Title: Restaurant Captain
Job Responsibilities

The Restaurant Captain is responsible for supervising the service team, ensuring smooth daily restaurant operations, maintaining excellent customer service, and ensuring that all guests enjoy a pleasant dining experience.

Key Responsibilities:

1. Team Supervision
   

   • Able to work weekends and public holidays

     Supervise and coordinate the daily activities of waiters, waitresses, and service staff.

   • Assign duties and monitor staff performance.

   • Train new staff on service standards and restaurant procedures.

2. Customer Service

   • Welcome guests and ensure they receive prompt, courteous, and professional service.

   • Handle customer enquiries, feedback, and complaints professionally.

   • Ensure customer satisfaction throughout the dining experience.

3. Restaurant Operations

   • Oversee table arrangements, reservations, food orders, and service flow.

   • Coordinate with kitchen staff to ensure timely and accurate food delivery.

   • Ensure tables are properly set up and the dining area is clean and presentable.

4. Food and Beverage Service

   • Ensure food and beverages are served according to restaurant standards.

   • Check food presentation, order accuracy, and serving portions.

   • Assist service staff during busy periods when necessary.

5. Hygiene and Safety

   • Ensure the dining area, service stations, and equipment are clean and hygienic.

   • Ensure staff comply with food safety, hygiene, and workplace safety requirements.

6. Stock and Cash Handling

   • Monitor service supplies and report shortages to the manager.

   • Assist with billing, payment collection, and cash handling when required.

   • Report operational issues and discrepancies to the restaurant manager.

7. Other Duties

   • Ensure compliance with company policies and service standards.

   • Assist the restaurant manager in daily operations and staff scheduling.

   • Perform other relevant duties as assigned by management.

Requirements:

• Previous experience in restaurant service or a supervisory role is preferred.

• Good communication, leadership, and customer service skills.

• Ability to supervise a team and work under pressure during peak hours.

• Responsible, organised, and customer-oriented.

• Willingness to work shifts, weekends, and public holidays as required.

Reporting To: Restaurant Manager