Senior Field Service Lead, Chillers & Operations

2511 Carrier Singapore Pte Limited; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Carrier Singapore Pte Limited is seeking a senior operations and field service management professional to lead the Singapore chiller maintenance and repair team. You will coordinate multi-site service delivery, optimize resources, and drive improvements in customer satisfaction and contract renewals.

The role requires strong leadership, experience with ServiceMax/SAP/SalesForce, and the ability to manage end-to-end service processes while meeting EH&S standards.

Responsibilities

• Coordinates, prioritizes, and resolves issues encountered by Singapore team on all Chiller system maintenance and repair works.
• Optimizes the usage of manpower, standard time, equipment, and energy of team.
• Escalates key issues that will impact the business.
• Manages team according to established programs and objectives.
• Quality Issue Management.
• Contacts customers, collects feedback, and establishes and maintains good relationship with customers.
• Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
• Forecast, monitor and document financial performance against plan.
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage end-end service delivery processes from renewals of contracts to service delivery and account receivable (for renewals, captured, conversion contracts) with aid of systems such as SalesForce, Smax, SAP
• Manage a team of service technicians direct reports, and a few in-house subcontractors
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice
• Drive EH&S initiatives, create EHS awareness and monitor compliance
• Ensure adoption of tools by team in daily operations such as SalesForce, ServiceMax, SAP, Digital, Tech Quoting, SA renewal bot
• Responsible for KPIs such as productivity, field expenses, SA/SR revenue, renewal/capture/conversion rate, contract margins, PM completion%, connected assets targets at branch-level

Job description

Carrier Singapore Pte Limited is seeking a senior operations and field service management professional to lead the Singapore chiller maintenance and repair team. You will coordinate multi-site service delivery, optimize resources, and drive improvements in customer satisfaction and contract renewals.

The role requires strong leadership, experience with ServiceMax/SAP/SalesForce, and the ability to manage end-to-end service processes while meeting EH&S standards.