Senior Field Service Engineer

Swisslog; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

Swisslog in Singapore is seeking a CS Engineer to join our Customer Service / Helpdesk and field service team. You will provide on-site maintenance and technical support for automated material handling systems.

The role requires a diploma in mechanical/electrical/controls engineering, at least 3 years of field support experience with PLCs and SCADA, and willingness to work standby/odd hours. Proactive, customer-focused.

Qualifications

• Diploma in Mechanical/Electrical/Controls Engineering or equivalent.
• At least 3 years of field service/maintenance experience.
• Experience with PLC control systems (Siemens, Beckhoff), SCADA, EtherCat/Profinet/Profibus/TCPIP protocols.
• Proactive with a strong customer and team focus.

Responsibilities

• Provide regular on-site inspection and maintenance.
• Must try to recover the system in the shortest reasonable time.
• Must respond to customers’ concerns and complaints in an adequate manner.
• Must have a sense for customer’s requirements and proactive thinking to turn the requirement into action.
• Must have an eye for new investments the customers may undertake.
• Providing support to customers for the system installed (during and after office hours).
• Assist in commissioning and deployment during project implementation phase, provide on-site assistance.
• Record incidents / problems in CRM.
• Adequate troubleshooting skills and ability to rectify problems before engaging level 2 support.
• Support customer spare parts handling / inventory.

Skills

Customer service

On-site support

PLC systems

SCADA

Industrial protocols

Electrical troubleshooting

Mechanical troubleshooting

Time management

Standby schedule

MS Excel

Education

Diploma in Mechanical / Electrical / Controls Engineering

Tools

Siemens PLC

Beckhoff PLC

SCADA

CRM

MS Excel

Job description

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we are the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotics and data-driven automated solutions, we are powering the supply chain and taking the industry forward.

Are you looking for an exciting new challenge - one where you can really make a difference? Are you passionate and keen to share your expertise internationally? Step forward and discover Swisslog! We are offering a talented individual the opportunity to join our incredible team and get the most of their potential - could it be you?

Objectives

The CS Engineering team is growing and we are looking for passionate individuals who are looking for a career development in the field of customer service / helpdesk and at the same time to learn to strive in a global environment. Individuals who are keen to take a challenge, this is the right opportunity!

Make an impact

• Provide regular inspection maintenance service on site.
• Must try the best to recover the system in the shortest reasonable time.
• Must respond to customers’ concern and complaints in an adequate manner.
• Must have a sense for customer’s requirements and proactive thinking to turn the requirement
• Must have an open eye for new investments the customers may undertake.
• Providing support to customers for the system installed (during and after office hours).
• Assist in commissioning and deployment during project implementation phase, provide on-site assistance.
• Record incident / problem in CRM.
• Adequate trouble-shooting skill and has the capability to rectify the problem individually before engage level 2 support.
• Support customer spare parts handling / inventory.

Bring to the team

• Minimum Diploma holder in Mechanical / Electrical / Controls Engineering or equivalent.
• Minimum 3 year of working experience preferably in Electrical / Mechanical equipment support and maintenance of industrial / process equipment.
• Experience with PLC control systems (Siemens, Beckhoff), SCADA, EtherCat / Profinet / Profibus / TCPIP protocol,
• Variable Speed Drives, Safety Devices, Scanners and Control components.
• Has hand on experience to resolve electrical and mechanical problem.
• Independent and able to work under pressure, over time and odd hours to resolve problem on site.
• Proactive with a strong customer and team focus.
• Working experience in automated material handling system with PLC knowledge.
• Possess adequate trouble shooting skill and capability to provide training if needed.
• Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).
• Good level of health and fitness and to be able to work safely at height.
• Efficient time management.
• Compliance to safety regulation.
• Required to work according to standby time table.

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we are develop the leaders that will shape ours.