SENIOR FIELD SERVICE ENGINEER

AFE AIRFILTER SINGAPORE PTE LTD; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

AFE AIRFILTER SINGAPORE PTE LTD is seeking a senior service leader to guide the service manager, plan schedules, assign tasks and monitor projects across the service teams. You will train, supervise and evaluate staff to boost technical skills, and ensure compliance with safety standards and company procedures.

The role encompasses service delivery, customer care and reporting: overseeing installation, commissioning, repair and preventive maintenance, guiding engineers on diagnostics, inspecting

Qualifications

• Minimum 15 years of relevant experience in field servicing.
• Experience in repair and servicing of refrigeration systems, compressed-air systems or related equipment.
• Strong technical knowledge of mechanical and electrical equipment, including troubleshooting, testing, repair and maintenance.
• Diploma or degree in Mechanical, Electrical, Mechatronic Engineering or a related discipline.
• Strong leadership, planning and team-management skills.
• Good communication and customer-service skills, with proficiency in written and spoken English.
• Able to prepare and review service reports, quotations and other technical documents.
• Able to manage multiple service assignments and work under pressure.
• Possess strong problem-solving and decision-making abilities.
• Willing and able to attend customer sites when required.

Responsibilities

• Lead and assist the service manager to lead the service teams, including scheduling, assigning and monitoring service jobs.
• Train, supervise and evaluate service team members to improve their technical skills and performance.
• Ensure the team complies with workplace safety requirements and company procedures.
• Ensure that the service division installation, commissioning, repair and preventive maintenance work is completed safely, efficiently and on time.
• Provide technical guidance and support to service engineers in diagnosing faults and resolving complex equipment issues.
• Attend customer sites when necessary to inspect equipment and recommend appropriate solutions.
• Manage service tools, equipment, spare parts and manpower requirements.
• Maintain strong customer relationships and handle service enquiries, feedback and complaints professionally.
• Responsible for increasing the sales of the service division.
• Coordinate with customers, suppliers, contractors and internal departments to ensure smooth service operations.
• Review service reports, quotations and technical documents to ensure accuracy and timely submission.
• Monitor the progress, quality and profitability of service jobs.
• Prepare regular service performance reports for management.

Skills

Leadership

Team-management

Planning

Customer-service

Communication

Problem-solving

English proficiency

Scheduling

Troubleshooting

Site attendance

Education

Mechanical Engineering

Electrical Engineering

Mechatronic Engineering

Job description

Service Leadership & Team Development

• Lead and assist the service manager to lead the service teams, including scheduling, assigning and monitoring service jobs.
• Train, supervise and evaluate service team members to improve their technical skills and performance.
• Ensure the team complies with workplace safety requirements and company procedures.

Service Delivery

• Ensure that the service division installation, commissioning, repair and preventive maintenance work is completed safely, efficiently and on time.
• Provide technical guidance and support to service engineers in diagnosing faults and resolving complex equipment issues.
• Attend customer sites when necessary to inspect equipment and recommend appropriate solutions.
• Manage service tools, equipment, spare parts and manpower requirements.

Customer & Sales Growth

• Maintain strong customer relationships and handle service enquiries, feedback and complaints professionally.
• Responsible for increasing the sales of the service division.
• Coordinate with customers, suppliers, contractors and internal departments to ensure smooth service operations.

Reporting & Administration

• Review service reports, quotations and technical documents to ensure accuracy and timely submission.
• Monitor the progress, quality and profitability of service jobs.
• Prepare regular service performance reports for management.

Requirements

• Minimum 15 years of relevant experience in field servicing.
• Experience in the repair and servicing of refrigeration systems, compressed-air systems or related equipment is preferred.
• Strong technical knowledge of mechanical and electrical equipment, including troubleshooting, testing, repair and maintenance.
• Diploma or degree in Mechanical, Electrical, Mechatronic Engineering or a related discipline.
• Strong leadership, planning and team-management skills.
• Good communication and customer-service skills, with proficiency in written and spoken English.
• Able to prepare and review service reports, quotations and other technical documents.
• Able to manage multiple service assignments and work under pressure.
• Possess strong problem-solving and decision-making abilities.
• Willing and able to attend customer sites when required.

We regret that only shortlisted candidates will be notified. Thank you for your application.