Field Service Engineer, Waters Bioscience

Becton, Dickinson and Company; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BD is seeking a Field Service Engineer in Singapore to install, maintain and repair flow cytometry instruments and related systems. You will ensure high uptime, deliver excellent customer service, and support service revenue growth in a regulated lab environment.

The role requires a degree in Biomedical/Engineering or related field, 3+ years of instrumentation experience, and strong problem-solving skills. On-site work in Singapore with potential training and cross-functional collaboration.

Qualifications

• Diploma or Bachelor's in Biomedical Eng, Biotechnology, Electronics or related field.
• Minimum 3 years in instrumentation, preferably biotech lab instruments.
• Experience with flow cytometry is an advantage.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Install and commission instruments per GDPMS and procedures.
• Perform preventive maintenance within schedules.
• Diagnose and repair hardware/software issues for customers.
• Provide maintenance and repair under warranty/service contracts.
• Train customers on operation and basic maintenance.

Skills

Instrument installation

Preventive maintenance

Troubleshooting

Flow cytometry

Customer training

Education

Biomedical/Engineering degree

Tools

Flow cytometry systems

Biomedical instrumentation

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.Job DescriptionI. Position SummaryField Service Engineer is responsible for providing post-sales technical support for the installation, maintenance, repair, and troubleshooting of instruments supplied by the Waters Biosciences business.The primary focus of this role is supporting flow cytometry instruments and associated systems.Candidate will ensure high instrument uptime, deliver excellent customer service, support revenue-generating service activities, and contribute to the technical development of the service team.Responsible for carrying out maintenance during warranty & contract period.II. Key Responsibilities Technical Service and SupportInstall and commission instruments as per the guideline of GDPMS and company procedure.Perform preventive maintenance (PM) activities within established service schedules.Diagnose, troubleshoot, and resolve instrument hardware and software issues reported by customers.Provide maintenance and repair support for instruments under warranty and service contracts.Ensure all service activities are properly documented and reported.Customer Training and SupportTrain customers on instrument operation, basic maintenance procedures, and best practices.Enhance customers' understanding of Biosciences products and their applications.Provide timely and professional technical support to maximize customer satisfaction.Business and Revenue ContributionAchieve or exceed assigned annual service revenue targets.Support service contract renewals and service-related commercial activities.Review and recommend annual pricing adjustments for service contracts and spare parts within Singapore.Teamwork and Technical LeadershipCommunicate effectively with colleagues, supervisors, and cross-functional teams to support business objectives.Provide technical guidance and instrument training to service engineers when required.Assist team members in troubleshooting complex technical issues.Contribute to knowledge sharing and continuous improvement initiatives within the service organization.Inventory and PlanningPlan and monitor monthly spare parts inventory and preventive maintenance kit requirements.Ensure sufficient stock availability to support service demands and minimize instrument downtime.Additional ResponsibilitiesPerform other duties and projects as assigned by management to support business and customer requirements.III. EducationDiploma or Bachelor's Degree in Biomedical Engineering, Biotechnology, Electronics Engineering, Mechanical Engineering, Life Sciences, or related technical discipline.IV. Other Qualifications - Professional Certification/Key LicensesNot RequiredV. ExperienceMinimum 3 years’ experience in instrumentation (Preferable biomedical/Biotech Lab instruments)Experience with biomedical, biotechnology, clinical laboratory, or analytical instruments is preferred.Experience servicing flow cytometry instruments is an advantage.VI. Required Knowledge and SkillsStrong technical background in instrument installation, maintenance, and repair.Experience in flow cytometry instrumentation and troubleshooting preferred.Excellent analytical, problem-solving, and fault-diagnosis skills.Strong verbal and written communication skills.Demonstrated ability to support service contract discussions and customer engagement activities.Ability to work effectively within a dynamic, cross-functional team environment.Strong customer service orientation and relationship management skills.Ability to coach, mentor, and guide team members when required.Good planning, organizational, and inventory management skills.Why Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.To learn more about BD visit https://bd.com/careers.Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.Required SkillsOptional Skills.Primary Work LocationSGP The StrategyAdditional LocationsWork Shift