Senior Field Quality Engineer

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Applied Materials South East Asia Pte Ltd is seeking a Field Quality Engineer to improve service quality, equipment reliability, and customer satisfaction across our installed base. This role links field service teams, engineering, manufacturing, quality, and customers to identify recurring issues and drive root‑cause investigations and corrective actions.

The role emphasizes quality metrics, continuous improvement, and collaboration with cross‑functional teams to deliver measurable improvements

Qualifications

• Bachelor's degree in Engineering or related technical field.
• 5+ years in quality engineering or field service engineering in a technical environment.
• Experience leading root-cause investigations and corrective actions.
• Strong analytical and problem-solving skills with data interpretation.
• Excellent communication and collaboration across multiple functions.

Responsibilities

• Analyze field service data, customer feedback, and equipment trends to identify quality improvements.
• Lead root‑cause investigations and implement corrective actions.
• Collaborate with field service, engineering, manufacturing, and customer quality teams.
• Develop and track quality metrics, dashboards, and action plans.
• Support customer escalations with structured problem solving.
• Promote knowledge sharing and lessons learned across the organization.
• Drive field quality capability development through training and coaching.
• Support product introductions and ramp readiness with quality inputs.
• Improve service documentation and knowledge assets.

Skills

Root-cause investigations

Data analysis

Cross-functional collaboration

Customer-facing support

Problem solving

Quality management systems

Semiconductor equipment knowledge

Continuous improvement

Education

Bachelor's degree in Engineering

ASQ / Lean Six Sigma certification

Job description

About the role

We are seeking a Field Quality Engineer (FQE) to improve service quality, customer satisfaction, and equipment reliability across our installed base. This role serves as the link between field service teams, engineering, manufacturing, quality organizations, and customers to identify recurring issues, drive root‑cause investigations, and implement sustainable corrective actions. Reporting into Global Field Quality and joining a growing global network of Field Quality Engineers, this is an opportunity for a confident, proactive professional who thrives engaging directly with quality organizations and customers — including close partnership with Customer Quality Engineers (CQEs) as key regional counterparts. The ideal candidate combines strong technical problem‑solving skills with a passion for continuous improvement, operational excellence, and customer success.

Key responsibilities

• Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns to identify quality improvement opportunities.

• Lead root‑cause investigations and corrective actions for recurring product and service issues.

• Partner with field service, engineering, manufacturing, customer quality, supplier quality, and business unit teams to resolve complex technical problems.

• Improve the quality and completeness of service documentation, lessons learned, and knowledge assets to enable effective troubleshooting and knowledge sharing.

• Develop and track quality metrics, dashboards, and action plans to drive continuous improvement.

• Support customer escalations through technical analysis, structured problem solving, and cross‑functional issue resolution.

• Drive lessons learned, best practices, and knowledge reuse across the organization.

• Drive field quality capability development by reinforcing quality training, coaching teams on problem‑solving methodologies, and promoting consistent adoption of quality processes and best practices.

• Support product introductions, ramp readiness activities, and field reliability improvement initiatives.

• Promote quality culture, first‑time‑right behaviors, issue ownership, and continuous improvement within the field organization.

About you

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline, or equivalent field experience.

• 5+ years of experience in quality engineering or field service engineering (e.g., Customer Engineer, Field Service Manager), manufacturing, customer support, or a related technical role.

• Experience leading root‑cause investigations and corrective actions.

• Strong analytical and problem‑solving skills with the ability to interpret technical data and identify trends.

• Excellent communication and collaboration skills.

• Ability to work effectively across multiple functions and influence without direct authority.

• Experience in semiconductor equipment, capital equipment, high‑tech manufacturing, or a related industry (preferred).

• Knowledge of quality management systems and continuous improvement methodologies (preferred).

• Experience with customer-facing technical support or escalation management (preferred).

• Familiarity with reliability engineering, failure analysis, and data‑driven problem solving (preferred).

Preferred Qualifications

• Experience in semiconductor equipment, capital equipment, high‑tech manufacturing, or a related industry.

• Knowledge of quality management systems and continuous improvement methodologies.

• Experience with customer-facing technical support or escalation management.

• Familiarity with reliability engineering, failure analysis, and data‑driven problem solving.

• ASQ, Lean Six Sigma, or other quality‑related certifications.

Success in This Role

Successful candidates will:

• Improve equipment reliability and service quality.

• Reduce repeat failures and recurring customer issues.

• Increase first‑time‑right resolution rates.

• Improve response times and issue closure effectiveness.

• Strengthen collaboration between service, engineering, and quality organizations.

• Drive measurable improvements in customer satisfaction and operational performance.

Why Join Us?

This role offers the opportunity to directly impact customer success by transforming field experience into product and service improvements. You will work with cross‑functional teams to solve complex technical challenges, improve reliability, strengthen service execution, and help deliver world‑class customer outcomes in a fast‑paced, technology‑driven environment.