Field Quality Engineer: Amplify Reliability & Customer Success

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Applied Materials South East Asia Pte Ltd is seeking a Field Quality Engineer to improve service quality, equipment reliability, and customer satisfaction across our installed base. This role links field service teams, engineering, manufacturing, quality, and customers to identify recurring issues and drive root‑cause investigations and corrective actions.

The role emphasizes quality metrics, continuous improvement, and collaboration with cross‑functional teams to deliver measurable improvements

Qualifications

• Bachelor's degree in Engineering or related technical field.
• 5+ years in quality engineering or field service engineering in a technical environment.
• Experience leading root-cause investigations and corrective actions.
• Strong analytical and problem-solving skills with data interpretation.
• Excellent communication and collaboration across multiple functions.

Responsibilities

• Analyze field service data, customer feedback, and equipment trends to identify quality improvements.
• Lead root‑cause investigations and implement corrective actions.
• Collaborate with field service, engineering, manufacturing, and customer quality teams.
• Develop and track quality metrics, dashboards, and action plans.
• Support customer escalations with structured problem solving.
• Promote knowledge sharing and lessons learned across the organization.
• Drive field quality capability development through training and coaching.
• Support product introductions and ramp readiness with quality inputs.
• Improve service documentation and knowledge assets.

Skills

Root-cause investigations

Data analysis

Cross-functional collaboration

Customer-facing support

Problem solving

Quality management systems

Semiconductor equipment knowledge

Continuous improvement

Education

Bachelor's degree in Engineering

ASQ / Lean Six Sigma certification

Job description

Applied Materials South East Asia Pte Ltd is seeking a Field Quality Engineer to improve service quality, equipment reliability, and customer satisfaction across our installed base. This role links field service teams, engineering, manufacturing, quality, and customers to identify recurring issues and drive root‑cause investigations and corrective actions.

The role emphasizes quality metrics, continuous improvement, and collaboration with cross‑functional teams to deliver measurable improvements