Senior Field Account Manager, Enterprise SaaS (Risk)

LexisNexis Risk Solutions; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

LexisNexis Risk Solutions seeks a Senior Field Account Manager to manage an enterprise book of accounts in regulatory, compliance and risk solutions. You will build trusted relationships with senior stakeholders and lead renewal and upsell discussions to maximize customer value.

The role requires strategic account leadership, strong communication, and collaboration with Sales and Product teams to ensure successful onboarding and ongoing satisfaction across a diverse client base.

Qualifications

• 8 years of proven sales and strategic account management experience.
• Ability to engage with large enterprise accounts and senior stakeholders.
• Proven track record building lasting client relationships.
• Excellent communication and presentation skills.
• Strategic thinking and strong problem-solving abilities.
• Experience working with cross-functional teams (ops, product).
• Team-oriented, supporting one or more Strategic Account Directors.
• Results-driven with a focus on retention and satisfaction.
• Deep understanding of SaaS or technology products.
• CRM proficiency; Salesforce experience is a plus.

Responsibilities

• Build solid relationships with clients, understand needs, provide proactive guidance.
• Develop and implement customer success strategies to drive adoption and retention.
• Collaborate with sales and product teams for seamless onboarding and ongoing satisfaction.
• Identify upsell or cross-sell opportunities to existing clients.
• Monitor customer health metrics and address potential issues.
• Gather feedback to inform product development and improve experience.

Skills

Strategic account management

Sales proficiency

Relationship building

Executive communication

Cross-functional collaboration

Problem solving

Customer success

SaaS/technology knowledge

Tools

Salesforce

Job description

LexisNexis Risk Solutions seeks a Senior Field Account Manager to manage an enterprise book of accounts in regulatory, compliance and risk solutions. You will build trusted relationships with senior stakeholders and lead renewal and upsell discussions to maximize customer value.

The role requires strategic account leadership, strong communication, and collaboration with Sales and Product teams to ensure successful onboarding and ongoing satisfaction across a diverse client base.