Senior Field Account Manager

LexisNexis Risk Solutions; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

LexisNexis Risk Solutions seeks a Senior Field Account Manager to manage an enterprise book of accounts in regulatory, compliance and risk solutions. You will build trusted relationships with senior stakeholders and lead renewal and upsell discussions to maximize customer value.

The role requires strategic account leadership, strong communication, and collaboration with Sales and Product teams to ensure successful onboarding and ongoing satisfaction across a diverse client base.

Qualifications

• 8 years of proven sales and strategic account management experience.
• Ability to engage with large enterprise accounts and senior stakeholders.
• Proven track record building lasting client relationships.
• Excellent communication and presentation skills.
• Strategic thinking and strong problem-solving abilities.
• Experience working with cross-functional teams (ops, product).
• Team-oriented, supporting one or more Strategic Account Directors.
• Results-driven with a focus on retention and satisfaction.
• Deep understanding of SaaS or technology products.
• CRM proficiency; Salesforce experience is a plus.

Responsibilities

• Build solid relationships with clients, understand needs, provide proactive guidance.
• Develop and implement customer success strategies to drive adoption and retention.
• Collaborate with sales and product teams for seamless onboarding and ongoing satisfaction.
• Identify upsell or cross-sell opportunities to existing clients.
• Monitor customer health metrics and address potential issues.
• Gather feedback to inform product development and improve experience.

Skills

Strategic account management

Sales proficiency

Relationship building

Executive communication

Cross-functional collaboration

Problem solving

Customer success

SaaS/technology knowledge

Tools

Salesforce

Job description

Senior Field Account Manager

Are you a talented sales professional? Will you like to join a Global Leading company in Regulatory, Compliance and Fraud solutions?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Role

You will be responsible for managing a book of accounts where you’ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you’ll bring these deals to a close.

Responsibilities

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
• Developing and implementing customer success strategies to drive adoption and retention
• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
• Identifying opportunities for upselling or cross-selling additional products or services to existing clients
• Monitoring customer health metrics and proactively addressing any potential issues or concerns
• Gathering customer feedback and insights to inform product development and improve overall customer experience

Requirements

• 8 years proven sales and strategic account management experience
• Ability to engage with large enterprise accounts and senior stakeholders
• Be adept at building and maintaining lasting client relationships
• Possess excellent communication and presentation skills
• Be skilled in problem-solving and able to think strategically about customer needs
• Have experience working with cross-functional teams, such as operations and product development
• Be able to work in a team environment supporting one or more Strategic Account Directors
• Be results-driven and able to meet or exceed customer satisfaction and retention goals
• Possess a deep understanding of SaaS or technology products
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Learn more about the LexisNexis Risk team and how we work here

We know your well-being and happiness are key to a long and successful career.

We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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