Senior Field Account Manager

RELX (Singapore) Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

LexisNexis Risk Solutions in Singapore is seeking a Senior Field Account Manager to manage a book of enterprise customers, build strong relationships, and drive retention, renewals and upsell opportunities. You will work with cross-functional teams to ensure customer success and adoption of our SaaS solutions.

The ideal candidate has extensive enterprise sales experience, excellent communication skills, and a track record of meeting or exceeding retention and revenue targets in a fast-paced tech

Qualifications

• 8 years proven sales and strategic account management experience.
• Ability to engage with large enterprise accounts and senior stakeholders.
• Be adept at building and maintaining lasting client relationships.
• Possess excellent communication and presentation skills.
• Be skilled in problem-solving and able to think strategically about customer needs.
• Have experience working with cross-functional teams, such as operations and product development.
• Be able to work in a team environment supporting one or more Strategic Account Directors.
• Be results-driven and able to meet or exceed customer satisfaction and retention goals.
• Possess a deep understanding of SaaS or technology products.
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required.

Responsibilities

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support.
• Developing and implementing customer success strategies to drive adoption and retention.
• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction.
• Identifying opportunities for upselling or cross-selling additional products or services to existing clients.
• Monitoring customer health metrics and proactively addressing any potential issues or concerns.
• Gathering customer feedback and insights to inform product development and improve overall customer experience.

Skills

Sales

Account management

Stakeholder management

Communication

Strategic thinking

Tools

Salesforce

Job description

Senior Field Account Manager

Are you a talented sales professional?

Will you like to join a Global Leading company in Regulatory, Compliance and Fraud solutions?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Role

You will be responsible for managing a book of accounts where you’ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you’ll bring these deals to a close.

Responsibilities

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
• Developing and implementing customer success strategies to drive adoption and retention
• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
• Identifying opportunities for upselling or cross-selling additional products or services to existing clients
• Monitoring customer health metrics and proactively addressing any potential issues or concerns
• Gathering customer feedback and insights to inform product development and improve overall customer experience

Requirements

• 8 years proven sales and strategic account management experience
• Ability to engage with large enterprise accounts and senior stakeholders
• Be adept at building and maintaining lasting client relationships
• Possess excellent communication and presentation skills
• Be skilled in problem-solving and able to think strategically about customer needs
• Have experience working with cross-functional teams, such as operations and product development
• Be able to work in a team environment supporting one or more Strategic Account Directors
• Be results-driven and able to meet or exceed customer satisfaction and retention goals
• Possess a deep understanding of SaaS or technology products
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Learn more about the LexisNexis Risk team and how we work here

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