Senior Facilities Coordinator

Jones Lang LaSalle, Inc.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Jones Lang LaSalle (JLL) is hiring a Senior Facilities Coordinator for Soft Service to work on-site in Singapore. You will run side by side the operations with the Soft Service Lead and play a proactive, independent role in a fast-paced, client-facing environment.

You will oversee Helpdesk, Front of House, AV/Handyman, car park management, vendor performance, and meeting services. Strong coordination and communication are essential to deliver services to client expectations.

Responsibilities

• Oversee and manage the Helpdesk, Front of House and AV/Handyman Team and ensure each of the service delivered on-site is as process and procedure and ensure the team deliver to client expectation
• Oversee and manage car park / locker / cabinet including assignments, maintenance, and user request
• Monitor soft service vendor performance and escalate issues as needed
• Support HX lead in the execution of employee- experience initiatives and on-site activation where operational coordination is required
• Overseas meeting services delivery and act as a primary escalation point for complex meeting room request, ensuring set up and associated services are delivered according to user requirement
• Coordinate vendor logistics, for events including delivery, set-up, documents for permit to work , etc.
• Conduct random site walk inspections and follow up on issues.
• Respond to ad-hoc requests from employees or management
• Assess the workplace for potential improvements in efficiency, safety, or experience
• Create and verify Corrigo WO and ensure WO closes on time for soft service vendor
• Assist in the management of soft service contractors on site to ensure they perform to the required standards (including inspection of vendors’ work)
• Overseas and provide day-to-day guidance / operational support to Facilities Coordinator to ensure service consistency
• Complete additional responsibilities as assigned.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Facilities Coordinator for Soft Service’s primary role is to run side by side the operations with the Soft Service Lead / Team with proactive mindset and the ability to work independently in fast-paced, client-facing environments.

Senior Facilities Coordinator for Soft Service roles and responsibilities are as follows:

Soft Service (Core Duty)

• Oversee and manage the Helpdesk, Front of House and AV/Handyman Team and ensure each of the service delivered on-site is as process and procedure and ensure the team deliver to client expectation
• Oversee and manage car park / locker / cabinet including assignments, maintenance, and user request
• Monitor soft service vendor performance and **escalate** issues as needed
• Support HX lead in the execution of employee- experience initiatives and on-site activation where operational coordination is required
• Overseas meeting services delivery and act as a primary escalation point for complex meeting room request, ensuring set up and associated services are delivered according to user requirement
• Coordinate vendor logistics, for events including delivery, set-up, documents for permit to work , etc.
• Conduct random site walk inspections and follow up on issues.
• Respond to ad-hoc requests from employees or management
• Assess the workplace for potential improvements in efficiency, safety, or experience
• Create and verify Corrigo WO and ensure WO closes on time for soft service vendor
• Assist in the management of soft service contractors on site to ensure they perform to the required standards (including inspection of vendors’ work)
• Overseas and provide day-to-day guidance / operational support to Facilities Coordinator to ensure service consistency
• Complete additional responsibilities as assigned.

Location:

On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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