Senior Executive - VIP Concierge

Banyan Group; Singapore; On-site; SGD 54,000 - 71,000; Full time

Job summary

Banyan Group is seeking a grounded, positive service professional to join our VIP Concierge team in Singapore. You will coordinate VIP guest experiences, handle requests from start to finish, and work with properties to deliver seamless service behind the scenes.

The role emphasizes discretion, meticulous administration, and collaboration across teams to maintain guest profiles and ensure timely execution of arrangements. Flexible to permanent part-time or full-time schedules is required.

Qualifications

• Genuine customer-service mindset.
• Meticulous attention to detail and comfort with administrative work, trackers, documentation, and precise follow-through.
• Reliable, hardworking, composed, and committed to completing tasks to the required standard.
• Able to listen carefully, take direction, ask relevant questions, and execute agreed actions efficiently.
• Clear and professional communication, with the judgement to be concise and appropriately discreet.
• Collaborative attitude, openness to feedback, and willingness to support the team where needed.
• Experience in VIP services in luxury hospitality, guest relations, reservations is preferred.
• Familiarity with Banyan Group properties & brand programmes is a strong advantage.
• Proficiency in Microsoft Office and familiarity with reservations, property management, customer relationship management is advantageous.

Responsibilities

• Manage VIP guest enquiries, requests, preferences, and follow-up matters with professionalism, discretion, and urgency.
• Coordinate detailed arrangements across accommodation, dining, transportation, celebrations, experiences, and other special requests.
• Support the administration and delivery of brand programmes, benefits, entitlements, and guest recognition initiatives.
• Work closely with Banyan Group properties, internal teams, and external partners to ensure accurate and timely execution.
• Maintain complete and accurate guest profiles, correspondence, itineraries, trackers, and service records.
• Monitor open requests, check details carefully, and follow through until every commitment is completed.
• Handle service issues calmly, escape appropriately, and support practical resolutions.
• Follow established instructions, processes, privacy requirements, and service standards consistently.
• Contribute positively to team handovers, daily operations, peak-period coverage, and continuous improvement.
• For Assistant Manager candidates, support task allocation, quality checks, coaching, and day-to-day operational oversight.

Skills

Customer service mindset

Attention to detail

Reliability

Professional communication

Team collaboration

VIP services experience

Tools

Microsoft Office

Reservations systems

CRM knowledge

Job description

1 - 3 Years

Permanent

Overview

Banyan Group is an independent, global hospitalitycompany with purpose. The Group prides itself on its pioneering spirit,design-led experiences and commitment to responsible stewardship. Its extensiveportfolio spans over 100 hotels and resorts, more than 140 spas and galleries,and 20 plus branded residences in over 20 countries. Comprising 12 globalbrands, including the flagship brand Banyan Tree, each distinct yet unitedunder the experiential membership programme with Banyan. The founding ethos of“Embracing the Environment, Empowering People” is embodied through the BanyanGlobal Foundation and Banyan Academy. Banyan Group is committed to remainingthe leading advocate of sustainable travel, with a focus on regenerative tourismand innovative programmes that elevate the guest experience.

The Opportunity

We are looking for a grounded, positive, and dependableservice professional to join our VIP Concierge team. This role is about muchmore than the visible glamour of looking after VIP guests: it involves carefulcoordination, accurate follow-through, detailed administration, brand programmesupport, and consistent execution behind the scenes. You will handle VIPmatters with discretion, take ownership of requests from start to finish, andwork closely with colleagues and properties to deliver a seamless experience.

Key Responsibilities

• ManageVIP guest enquiries, requests, preferences, and follow-up matters withprofessionalism, discretion, and urgency.
• Coordinatedetailed arrangements across accommodation, dining, transportation,celebrations, experiences, and other special requests.
• Supportthe administration and delivery of brand programmes, benefits,entitlements, and guest recognition initiatives.
• Workclosely with Banyan Group properties, internal teams, and externalpartners to ensure accurate and timely execution.
• Maintaincomplete and accurate guest profiles, correspondence, itineraries,trackers, and service records.
• Monitoropen requests, check details carefully, and follow through until everycommitment is completed.
• Handleservice issues calmly, escape appropriately, and support practicalresolutions.
• Followestablished instructions, processes, privacy requirements, and servicestandards consistently.
• Contributepositively to team handovers, daily operations, peak-period coverage, andcontinuous improvement.
• ForAssistant Manager candidates, support task allocation, quality checks,coaching, and day-to-day operational oversight.

What We’re Looking For

• Agenuine customer-service mindset and a consistently positive,solutions-focused approach.
• Meticulousattention to detail and comfort with administrative work, trackers,documentation, and precise follow-through.
• Reliable,hardworking, composed, and committed to completing tasks to the requiredstandard.
• Ableto listen carefully, take direction, ask relevant questions, and executeagreed actions efficiently.
• Clearand professional communication, with the judgement to be concise andappropriately discreet.
• Acollaborative attitude, openness to feedback, and willingness to supportthe team where needed.
• Experiencein VIP services in luxury hospitality, guest relations, reservations ispreferred.
• Familiaritywith Banyan Group properties & brand programmes is a strong advantage.
• Proficiencyin Microsoft Office and familiarity with reservations, propertymanagement, customer relationship management is advantageous.

Working Arrangement

We welcome applicants seeking either a permanentpart-time or full-time position. Part-time working days and hourswill be agreed based on operational needs and availability. Flexibility tosupport peak periods, VIP events, and occasional evenings, weekends, or publicholidays may be required.

Job Snapshot

Updated Date

28.09.2026

Job ID

JOB_603

Department

Distribution & Reservations

Location