Senior Executive, Travel Claims

Income Insurance Limited; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Income Insurance Limited in Singapore invites an Executive/Senior Executive to join Consumer GI Operations, General Insurance Claims. You will assess and negotiate settlement within authority, ensure prompt, fair settlements, and liaise with surveyors and loss adjusters as needed.

You will be vigilant for suspicious cases and assist supervisors with exception and productivity reporting, contributing to efficient claims handling and customer satisfaction.

Qualifications

• Degree/Diploma holder in any field.
• 1–2 years working experience in the motor industry in a similar capacity preferred.
• Strong analytical, communication and negotiation skills.
• Service oriented with excellent communication, interpersonal and presentation skills.

Responsibilities

• Assess and negotiate settlement of General Insurance claims within delegated authority.
• Ensure prompt, fair and reasonable claims settlement.
• Liaise with external service providers such as surveyors, loss adjuster or assistance company.
• Be vigilant and escalate suspicious cases for investigation.
• Assist supervisor in preparing and analysing exception reports and daily productivity reports.

Skills

Analytical skills

Communication skills

Negotiation skills

Interpersonal skills

Presentation skills

Education

Degree/Diploma in any field

Insurance certifications (BCP/PGI/ComGI preferred)

Job description

Consumer GI Operations is a team that supports the General Insurance (GI) operations at Income. We played a key role in GI Consumer Business by supporting our stakeholders in Underwriting, Policy Servicing and Claims processing. As an Executive/Senior Executive in Consumer GI Operations, General Insurance Claims, your key responsibilities include the following:-

• Assess and negotiate settlement of General Insurance claims within the approved delegated authority limit
• Ensure prompt, fair and reasonable claims settlement of claims
• Liaise with various external service providers such as surveyors, loss adjuster or assistance company where necessary
• To be vigilant and escape suspicious case for further investigation
• To assist supervisor in preparing and analysing exception reports and daily productivity reports

Qualifications

• Degree/Diploma holder in any field
• Candidates with insurance certifications BCP, PGI, ComGI preferred
• Have 1 to 2 years of working experience in the motor industry in a similar capacity preferred
• Have good analytical, communication and negotiation skills
• Service oriented with excellent communication, interpersonal and presentation skills

Income Insurance Limited is Singapore’s leading composite insurer, offering products and services that serve the protection, savings, and investment needs of different life stages and for all segments of society.

Income’s innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

Income was established in 1970 and remains the only insurance co-operative in Singapore. We are committed to create a positive social impact through our products, services and people.

Today, we serve more than 2 million policyholders. Our financial strength and diversified investment portfolio are reflected by our strong credit ratings which underpin the delivery of our commitment to customers.