Senior Executive - Operations, Remittance

Hong Leong Bank; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

HL Bank Singapore is seeking a capable Back-Office Specialist to coordinate and support remittance processing, testing, and governance across multiple projects. You will handle transaction processing, reconciliation, compliance, and stakeholder communication while contributing to post-implementation support and ongoing risk controls in a dynamic banking environment.

This role requires accuracy, collaboration with internal teams and external counterparties, and adherence to regulatory standards

Responsibilities

• Coordinate and provide back-office support for remittance processing
• Initiate and process remittance transactions (e.g., SWIFT, local payments) accurately and within established timelines
• Verify completeness and correctness of remittance requests, including account details, payment instructions, and documentation
• Ensure all transactions (outward and inward) are processed accurately and timely and in compliance with procedures and guidelines
• Perform effective and accurate dual controls on transactions
• Reconcile positions with agent banks and internal GL accounts
• Ensure compliance with SOP, sanctions screening and regulatory requirements
• Maintain records of transactions for audit purposes
• Liaise with internal teams and counterparties to resolve discrepancies
• Communicate with stakeholders to confirm instructions or clarify details
• Utilise remittance processing systems for data entry, validations, and approvals
• Perform daily reconciliations of processed transactions against system records
• Identify and elevate potential risks or unusual transactions to the compliance team
• Generate and share daily/weekly transaction reports with relevant stakeholders
• Monitor and track pending transactions to ensure timely completion
• Manage stakeholder relations in BAU matters
• Ensure deliverables meet required standards of accuracy and timeliness
• Carry out any other duties as directed by the Company Management
• Respect HL Bank’s culture and participate in community initiatives

Job description

Define your future at HL Bank Singapore Functional (job responsibilities) (I)

• Co-ordinate and provide effective back-office support, not limited to the followings:
• Transaction Processing:
  • Initiate and process remittance transactions (e.g., SWIFT, local payments) accurately and within established timelines.
  • Verify the completeness and correctness of remittance requests, including account details, payment instructions, and documentation.
  • Ensure all transactions (outward and inward) are processed accurately and timely and in compliance with set procedures, controls and guidelines.
  • Ability to perform an effective and accurate dual controls role on transactions
• Transaction Reconciliation:
  • Reconciliation of position with agent banks and internal GL accounts
• Compliance and Documentation:
  • Ensure compliance with Standard Operation Procedures (SOP), sanctions screening and regulatory requirements.
  • Maintain proper records of transactions and related documents for audit purposes.
• Coordination and Communication:
  • Liaise with internal teams and counter-parties to resolve discrepancies in remittance requests.
  • Communicate with stakeholders to confirm instructions or clarify details when necessary.
• System Usage:
  • Utilise remittance processing systems and tools for data entry, validations, and approvals.
  • Perform daily reconciliations of processed transactions against system records.
• Risk Mitigation:
  • Identify and elevate potential risks or unusual transactions to the compliance team.
  • Ensure all transactions meet the organization's risk management policies.
• Reporting:
  • Generate and share daily/weekly transaction reports with relevant stakeholders.
  • Monitor and track pending transactions to ensure timely completion.

Multi-Project & Testing Support (II)

• Requirement Analysis & Test Cases:
  • Review business requirements and functional specifications across Payment Hub, v8, and SAA systems.
  • Develop comprehensive test scenarios covering end-to-end remittance flows and edge cases.
• Pre-Project Testing Execution:
  • Conduct hands-on SIT, UAT, Regression, and Industry Testing.
  • Validate system outputs against expected regulatory and ISO20022/MX messaging standards.
• Defect Management & Runbooks:
  • Log, track, and re-test system defects in collaboration with IT and vendors.
  • Assist in writing operational runbooks and configuring business rules.
• Post-Go-Live Hypercare & Stabilization:
  • Provide high-touch operational support during post-implementation hypercare periods following major project deployments, managing fallback procedures, system patching checks, and operational handovers.

Managerial (team/group responsibilities)

• Manage all stakeholders in relation to BAU matters
• Responsible to ensure all deliverables meet the require standard, accuracy and timeliness

Organizational (organizational responsibilities)

• To carry out any other duties as directed by the Company Management
• Respect HL Bank’s culture and play an active role in the communities

About HL Bank Singapore

HL Bank Singapore is the Singapore branch of Hong Leong Bank, a premier regional financial services leader headquartered in Malaysia with a rich heritage of over 120 years. Listed on Bursa Malaysia and a key member of the extensive Hong Leong Group, we operate a robust network of approximately 250 branches across Malaysia, with a strategic regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. As a Full Bank in Singapore, we serve as a vital hub for the Group’s regional ambitions. A cornerstone of this strategy is our sophisticated "advisory-first" wealth proposition through HLB Private Bank and HLB Priority. By combining our deep Asian market roots with a landmark strategic alliance with Swiss private bank Lombard Odier, we provide world-class wealth architecture and bespoke solutions for our clients. Beyond our wealth focus, we deliver excellence through four core business pillars: Business & Corporate Banking, Personal Financial Services, Private Wealth Management, and Global Markets. This "Integrated Approach" allows our talent to collaborate seamlessly across segments, ensuring we effectively meet the multifaceted needs of high-net-worth individuals, business founders, and corporate enterprises alike. At HL Bank Singapore, our people are central to our success, and as a recognized Human Capital Partner (HCP) by TAFEP, we are committed to progressive workplace practices and your professional development. We seek digitally inclined, customer-centric performers who thrive in a technology-focused environment, where we empower our teams with AI-enhanced tools and next-generation platforms to lead the industry. As part of a large, diversified conglomerate, we offer unrivaled opportunities to explore new grounds and build a challenging career path within a rapidly expanding regional landscape. Join us to be part of a proven value-creation story and shape the future of your own story at HL Bank Singapore. Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.