Senior Executive - Operations, Remittance

Hong Leong Bank Berhad; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

HL Bank Singapore invites applications for a back-office coordinator role focused on remittance processing and control. You will initiate and verify remittance transactions, reconcile positions, ensure SOP compliance, and maintain audit-ready records.

You will also support testing activities, defect management, and post-go-live hypercare, while coordinating with internal teams and stakeholders to resolve discrepancies.

Responsibilities

• Coordinate and provide effective back-office support, not limited to the following: Initiate and process remittance transactions (e.g., SWIFT, local payments) accurately and within established timelines.
• Verify the completeness and correctness of remittance requests, including account details, payment instructions, and documentation.
• Ensure all transactions (outward and inward) are processed accurately and timely and in compliance with set procedures, controls and guidelines.
• Ability to perform an effective and accurate dual controls role on transactions
• Reconciliation of position with agent banks and internal GL accounts
• Ensure compliance with Standard Operation Procedures (SOP), sanctions screening and regulatory requirements.
• Maintain proper records of transactions and related documents for audit purposes.
• Liaise with internal teams and counter-parties to resolve discrepancies in remittance requests.
• Communicate with stakeholders to confirm instructions or clarify details when necessary.
• Utilize remittance processing systems and tools for data entry, validations, and approvals.
• Perform daily reconciliations of processed transactions against system records.
• Identify and elevate potential risks or unusual transactions to the compliance team.
• Ensure all transactions meet the organization's risk management policies.
• Generate and share daily/weekly transaction reports with relevant stakeholders.
• Monitor and track pending transactions to ensure timely completion.
• Review business requirements and functional specifications across Payment Hub, v8, and SAA systems. Develop comprehensive test scenarios covering end-to-end remittance flows and edge cases.
• Conduct hands-on SIT, UAT, Regression, and Industry Testing. Validate system outputs against expected regulatory and ISO20022/MX messaging standards.
• Log, track, and re-test system defects in collaboration with IT and vendors. Assist in writing operational runbooks and configuring business rules.
• Provide high-touch operational support during post-implementation hypercare periods following major project deployments, managing fallback procedures, system patching checks, and operational handovers.
• Manage all stakeholders in relation to BAU matters
• Responsible to ensure all deliverables meet the require standard, accuracy and timeliness
• To carry out any other duties as directed by the Company Management
• Respect HL Bank’s culture and play an active role in the communities

Job description

Define your future at HL Bank Singapore

Functional (job responsibilities)

(I) Co-ordinate and provide effective back-office support, not limited to the following:

Transaction Processing:

• Initiate and process remittance transactions (e.g., SWIFT, local payments) accurately and within established timelines.
• Verify the completeness and correctness of remittance requests, including account details, payment instructions, and documentation.
• Ensure all transactions (outward and inward) are processed accurately and timely and in compliance with set procedures, controls and guidelines.
• Ability to perform an effective and accurate dual controls role on transactions

Transaction Reconciliation:

• Reconciliation of position with agent banks and internal GL accounts

Compliance and Documentation:

• Ensure compliance with Standard Operation Procedures (SOP), sanctions screening and regulatory requirements.
• Maintain proper records of transactions and related documents for audit purposes.

Coordination and Communication:

• Liaise with internal teams and counter-parties to resolve discrepancies in remittance requests.
• Communicate with stakeholders to confirm instructions or clarify details when necessary.

System Usage:

• Utilize remittance processing systems and tools for data entry, validations, and approvals.
• Perform daily reconciliations of processed transactions against system records.

Risk Mitigation :

• Identify and elevate potential risks or unusual transactions to the compliance team.
• Ensure all transactions meet the organization's risk management policies.

Reporting :

• Generate and share daily/weekly transaction reports with relevant stakeholders.
• Monitor and track pending transactions to ensure timely completion.

(II) Multi-Project & Testing Support

Requirement Analysis & Test Cases:

• Review business requirements and functional specifications across Payment Hub, v8, and SAA systems. Develop comprehensive test scenarios covering end-to-end remittance flows and edge cases.

Pre-Project Testing Execution:

• Conduct hands-on SIT, UAT, Regression, and Industry Testing. Validate system outputs against expected regulatory and ISO20022/MX messaging standards.

Defect Management & Runbooks:

• Log, track, and re-test system defects in collaboration with IT and vendors. Assist in writing operational runbooks and configuring business rules.

Post-Go-Live Hypercare & Stabilization:

• Provide high-touch operational support during post-implementation hypercare periods following major project deployments, managing fallback procedures, system patching checks, and operational handovers.

Managerial (team/group responsibilities)

• Manage all stakeholders in relation to BAU matters
• Responsible to ensure all deliverables meet the require standard, accuracy and timeliness

Organizational (organizational responsibilities)

• To carry out any other duties as directed by the Company Management
• Respect HL Bank’s culture and play an active role in the communities

About HL Bank Singapore

HL Bank Singapore is the Singapore branch of Hong Leong Bank, a premier regional financial services leader headquartered in Malaysia with a rich heritage of over 120 years. Listed on Bursa Malaysia and a key member of the extensive Hong Leong Group, we operate a robust network of approximately 250 branches across Malaysia, with a strategic regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

As a Full Bank in Singapore, we serve as a vital hub for the Group’s regional ambitions. A cornerstone of this strategy is our sophisticated "advisory-first" wealth proposition through HLB Private Bank and HLB Priority . By combining our deep Asian market roots with a landmark strategic alliance with Swiss private bank Lombard Odier, we provide world-class wealth architecture and bespoke solutions for our clients.

Beyond our wealth focus, we deliver excellence through four core business pillars: Business & Corporate Banking, Personal Financial Services, Private Wealth Management, and Global Markets . This "Integrated Approach" allows our talent to collaborate seamlessly across segments, ensuring we effectively meet the multifaceted needs of high-net-worth individuals, business founders, and corporate enterprises alike.

At HL Bank Singapore, our people are central to our success, and as a recognized Human Capital Partner (HCP) by TAFEP, we are committed to progressive workplace practices and your professional development. We seek digitally inclined, customer-centric performers who thrive in a technology-focused environment, where we empower our teams with AI-enhanced tools and next-generation platforms to lead the industry. As part of a large, diversified conglomerate, we offer unrivaled opportunities to explore new grounds and build a challenging career path within a rapidly expanding regional landscape. Join us to be part of a proven value-creation story and shape the future of your own story at HL Bank Singapore.