Senior Executive, Key Account, Intra Asia

Pacific International Lines (Pte) Ltd; Singapore; On-site; SGD 80,000 - 140,000; Full time

Job summary

Pacific International Lines (Pte) Ltd in Singapore seeks a Senior Account Manager to own a portfolio of strategic customer accounts, strengthening relationships and ensuring long-term retention. You will serve as the primary contact for assigned key accounts, delivering proactive support and coordinating cross-functional service delivery.

The role involves leading tender submissions, collaborating with Trade, Pricing and internal stakeholders, responding to enquiries, identifying new growth

Qualifications

• Experience in senior-level key account management is preferred.
• Strong relationship-building and negotiation skills.
• Ability to coordinate cross-functional teams and tender processes.

Responsibilities

• Manage and develop a portfolio of strategic customer accounts, ensuring strong relationships, customer satisfaction, and long-term business retention.
• Serve as the primary point of contact for assigned key accounts, providing proactive support and ensuring seamless service delivery across all touchpoints.
• Respond promptly and accurately to customer enquiries on rates, service offerings, and commercial requirements.
• Lead and coordinate tender submissions for key accounts, working closely with Trade, Pricing, and relevant internal stakeholders to ensure timely, competitive, and compliant proposals.
• Proactively identify, investigate, and resolve customer issues by collaborating with internal departments and external partners to deliver effective solutions.
• Drive business growth within existing accounts by identifying new opportunities, expanding service offerings, and uncovering potential market segments.
• Communicate and promote new services, product enhancements, and service changes to customers, ensuring awareness and adoption where relevant.
• Monitor market developments, industry trends, and competitor activities to provide commercial insights and recommend account growth strategies.
• Conduct regular customer engagements, including business reviews, account discussions, and relationship-building meetings to strengthen partnerships and understand evolving customer needs.

Job description

• Manage and develop a portfolio of strategic customer accounts, ensuring strong relationships, customer satisfaction, and long-term business retention.

• Serve as the primary point of contact for assigned key accounts, providing proactive support and ensuring seamless service delivery across all touchpoints.

• Respond promptly and accurately to customer enquiries on rates, service offerings, and commercial requirements.

• Lead and coordinate tender submissions for key accounts, working closely with Trade, Pricing, and relevant internal stakeholders to ensure timely, competitive, and compliant proposals.

• Proactively identify, investigate, and resolve customer issues by collaborating with internal departments and external partners to deliver effective solutions.

• Drive business growth within existing accounts by identifying new opportunities, expanding service offerings, and uncovering potential market segments.

• Communicate and promote new services, product enhancements, and service changes to customers, ensuring awareness and adoption where relevant.

• Monitor market developments, industry trends, and competitor activities to provide commercial insights and recommend account growth strategies.

• Conduct regular customer engagements, including business reviews, account discussions, and relationship-building meetings to strengthen partnerships and understand evolving customer needs.