Assistant Manager, IPGC Operations

Nanyang Technological University; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Nanyang Technological University (NTU Singapore) is seeking a Programme Operations professional to plan and execute orientation activities, timetable curricula, and manage student-related processes. The role collaborates with Programme Directors to review courses, track progress, and ensure smooth delivery of classes across trimesters.

Responsibilities include coordinating IT/AV procurement, handling registrations, and processing exam results, while supporting student events and faculty data

Qualifications

• Bachelor’s degree in business or related areas.
• At least 3 years of relevant work experience in administration or education programme management.
• Knowledge of university academic policies and programme structures.
• Excellent interpersonal and written communication skills.
• Strong problem-solving and collaborative abilities.
• Ability to work under pressure with competing deadlines.
• High tolerance for ambiguity and change.
• We regret to inform that only shortlisted candidates will be notified.

Responsibilities

• Plan orientation activities, scheduling, procurement of items, refreshments, and materials.
• Timetabling and curriculum review coordination with Programme Directors.
• Provide timely course information, academic advice, and registration data processing.
• Procure and deliver IT/AV services and classroom supplies.
• Ensure accurate exam marks entry and timely result release.
• Plan student events and maintain student databases and progression tracking.
• Assist in data gathering for surveys and finance-related processes.
• Coordinate leadership activities with student bodies.

Skills

Interpersonal communication

Policy and programme knowledge

Time management

Team collaboration

Procurement coordination

Data analysis

Education

Bachelor’s degree in business or related areas

Job description

Key Responsibilities

Programme Operations Orientation Planning, scheduling, and execution of orientation activities for the programmes, including procurement of orientation items, refreshments, preparation classes and materials, workshops, and teambuilding events.

Timetabling of Faculty Scheduling Work closely with Programme Director(s) of each Programme on periodic curriculum review, introduction or removal of courses, and timetabling for each trimester/segment of the Programme. Facilitate more complex operations such as fulfilling track specialisation requirements, tracking cross-listed electives across colleges, and managing different graduation timelines and requests on work practicums and student exchange programmes.

Pre-course Provide timely dissemination of course information, materials, and programme announcements to students. Provide academic advice to students in planning their courses and prerequisite requirements for graduation. Perform 100% accurate, error-free course registration for students and submit the data to internal departments.

In-course Perform the procurement and delivery of IT/AV services, refreshments, printed or non-printed supplies for the smooth delivery of lessons.

Post-course Comply with the University's assessment and examination policies and input 100% accurate, error-free exam marks into the system for final clearance from faculty members and eventually enable the University's timely release of results to students. Design and distribute various surveys or online exit surveys to students, monitor the rate of responses, and provide analysis of the results to relevant persons.

Student Management Plan the various social and/or professional events organised for the students. Maintain the students' databases to ensure that their details are up-to-date (e.g., updating their personal particulars, filing receipts for their tuition fee payments, notifications of absences from classes, requests for change of courses, etc.). Monitor each student's academic progression closely to ensure that students may complete all graduation requirements within the candidature period.

Reporting/Finance Assist in gathering and analysing data to support IPGC’s participation in various surveys conducted by NTU or external parties. Support the finance department in the timely collection of tuition fees before the start of the trimester/segment and facilitate prompt vendor payments.

Managing Student Leaders Assist in planning a set of Administration Rules for leadership points awarded to student leaders. Oversee student leadership certification responsibilities. Work closely with the IPGC student leaders on Student Body engagement activities.

Requirements

Minimum bachelor’s degree in business or related areas.

At least 3 years of relevant work experience in administration or education programme management.

Strong ability to acquire and apply knowledge of the University's academic policies and regulations, as well as academic programmes offerings and structures.

Excellent interpersonal and communication skills, both oral and written.

Problem-solving and collaborative skills.

Ability to exercise judgment and to work under pressure, with competing deadlines and priorities.

High tolerance for ambiguity and uncertainties.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% is certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.

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