Head of Hospital Operations

St Luke's Hospital; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

St Luke's Hospital seeks a Head of Hospital Operations to lead and coordinate essential support services across facilities management, biomedical engineering, materials management, food services, medical records, security, housekeeping, linen, landscaping and pest control. The role demands strong leadership, strategic planning, and a proven track record in hospital operations.

You will manage budgets, collaborate with clinical and non-clinical teams, and drive service improvements to support

Qualifications

• Bachelor's degree in healthcare administration, business administration or facilities management.
• MBA or Healthcare Management is an advantage.
• Minimum 15 years' experience in hospital operations or facilities management.
• Strong leadership, management and communication skills.
• Ability to work collaboratively with diverse stakeholders.
• Purpose driven.

Responsibilities

• Oversee facilities operations, maintenance and upgrades.
• Lead strategic facilities development including capital projects and renovations.
• Manage medical equipment lifecycle and procurement planning.
• Oversee supply chain management for medical and non-medical supplies.
• Direct food services and nutritional programs with safety compliance.
• Ensure confidentiality and regulatory compliance of medical records.
• Oversee security services and implement security protocols.
• Manage housekeeping, linen and hygiene standards.
• Manage grounds, landscaping and pest control for a safe environment.
• Lead department leads, collaborate with other departments and manage budgets.

Skills

Leadership

Strategic planning

Communication

Stakeholder management

Team leadership

Education

Bachelor's degree in healthcare administration or related field

MBA or Healthcare Management (advantage)

Job description

The Head of Hospital Operations is responsible for overseeing the strategic direction and operational management of hospital support services, including facilities management, development, biomedical engineering services, materials management, food & beverage, medical record office, security, housekeeping, linen, landscaping, and pest control. This role requires strong leadership, strategic planning, and operational management skills to ensure the effective and efficient delivery of support services that enable the hospital to provide high-quality patient care.

Responsibilities and Duties:

Facilities Management and Development

• Facilities Operations: Oversee the maintenance, repair, and upgrade of hospital facilities, equipment, and infrastructure.

• Facilities Planning: Develop and implement strategic plans for facilities development, including capital projects and renovations.

Biomedical Engineering Services

• Medical Equipment Management: Oversee the management of medical equipment, including maintenance, repair, and replacement.

• Equipment Planning: Develop and implement plans for medical equipment acquisition, ensuring alignment with clinical needs and hospital strategic objectives.

Materials Management

• Supply Chain Management: Oversee the procurement, inventory management, and distribution of medical and non-medical supplies.

• Vendor Management: Develop and maintain relationships with vendors and suppliers.

Food & Beverage

• Food Services: Oversee the food services department, ensuring high-quality patient meals and nutritional services.

• Food Safety: Ensure compliance with food safety regulations and standards.

Medical Record Office

• Medical Record Management: Oversee the management of patient medical records, ensuring confidentiality, security, and compliance with regulatory requirements.

Security

• Security Services: Oversee the hospital's security department, ensuring a safe and secure environment for patients, staff, and visitors.

• Security Protocols: Develop and implement security protocols and procedures.

Housekeeping and Linen

• Housekeeping Services: Manage the housekeeping department, ensuring high standards of cleanliness and hygiene.

• Linen Services: Oversee the linen and laundry services, ensuring high-quality and hygienic linen supply.

Landscaping and Pest Control

• Grounds Maintenance: Manage the hospital's grounds and exterior spaces, ensuring a well-maintained and safe environment.

• Pest Control: Oversee pest control services, ensuring compliance with regulatory requirements.

Additional Responsibilities

• Lead and manage a team of department leads and staff.

• Collaborate with other hospital departments to ensure integrated service delivery.

• Develop and manage budgets for hospital operations.

• Identify and implement opportunities for process improvements and cost savings.

• Ensure compliance with hospital policies, procedures, and regulatory requirements.

Job Requirements

• Bachelor's degree in a relevant field (e.g., healthcare administration, business administration, facilities management).

• Possess a Master of Business Administration or Healthcare Management will be an advantage.

• Proven experience in hospital operations, facilities management, or a related field.

• Minimum 15 years' experience in similar capacity.

• Strong leadership, management, and communication skills.

• Ability to work collaboratively with diverse stakeholders.

• Purpose driven.