Senior Executive / Executive , Venue Operations (OCBC Arena)

The Kallang Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

The Kallang Group is seeking a Venue Operations & Facility Management professional to oversee the OCBC Arena and its sports facilities. The role ensures facilities are safe, clean, and operational, coordinating maintenance with contractors and handling customer feedback.

You will liaise with event organisers, NSAs, and internal teams to support events, programmes, and commercial activities while ensuring compliance with safety regulations and venue procedures.

Qualifications

• Experience in venue operations or facility management is preferred.
• Experience coordinating events, logistics, and vendors.
• Knowledge of safety regulations and risk assessments.

Responsibilities

• Oversee daily operations of OCBC Arena and related facilities.
• Coordinate maintenance with contractors and service providers.
• Support the planning and delivery of events, programmes, and activities.

Skills

Venue operations

Facility management

Communication

Education

ITE/Diploma/Bachelor’s degree

Tools

WSH certification

Fire Safety training

Job description

Venue Operations & Facility Management

• Oversee daily operations of OCBC Arena and associated sports facilities.
• Conduct routine inspections to ensure facilities are maintained in a safe, clean, and operational condition.
• Coordinate corrective and preventive maintenance works with appointed contractors and service providers.
• Monitor venue conditions and ensure operational readiness for programmes, training activities, and events.
• Investigate and follow up on operational issues, defects, incidents, and customer feedback.
• Support planning and operational delivery of sporting events, community programmes, and commercial activities.
• Coordinate venue setups, logistics requirements, and event operations.
• Liaise with event organisers, tenants, National Sports Associations (NSAs), and internal stakeholders.
• Ensure compliance with venue operational procedures, safety regulations, and event requirements.
• Support venue conversions and reinstatement works before and after events.
• Manage customer enquiries and feedback professionally and promptly.
• Build positive working relationships with stakeholders and users of the facility.
• Coordinate operational requirements with internal departments such as Customer Experience, Security, Facilities Management, Finance, and Commercial teams.
• Support initiatives to enhance customer satisfaction and improve venue user experience.

Administration & Compliance

• Prepare operational reports, incident reports, and performance tracking documents.
• Maintain venue records, SOPs, risk assessments, and operational documentation.
• Ensure compliance with Workplace Safety and Health (WSH) requirements, fire safety regulations, and organisational policies.
• Assist in procurement processes, contract administration, and budget monitoring where required.
• Identify opportunities to improve operational efficiency and service delivery.
• Participate in projects involving facility enhancements, equipment replacement, technology implementation, and process improvements.
• Support implementation of new operational initiatives and organisational objectives.

Qualifications

• ITE/Diploma/Bachelor’s degree or better from an accredited college or university is preferred but not essential.
• 2-4 years of relevant experience in venue operations, facility management, event operations, sports facilities, hospitality, property management, or related industries.
• Workplace Safety and Health (WSH) certification preferred.
• Fire Safety or Emergency Response training will be advantageous.
• First Aid certification will be an added advantage

Information

• The level of appointment will depend on the qualifications and experience of the candidate.
• For more information on The Kallang Group, refer to www.thekallang.com.sg