Manager / Assistant Manager, Venue Operations (Water Sports Centre)

the kallang group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

The Kallang Group seeks an experienced Venue Operations Manager for the Water Sports Centre. You will oversee daily venue operations, manage staff, coordinate events, and partner with clients, vendors, and internal teams to deliver exceptional visitor experiences while maintaining safety and service standards.

You will lead frontline teams, develop operations plans, monitor performance, prepare management reports, and ensure compliance with health and safety policies during events and activities.

Qualifications

• ITE/Diploma/Bachelor’s degree or better from an accredited college or university is preferred but not essential.
• Previous supervisory experience in a sports/recreation facility is required.
• Minimum 4–6 years’ experience in sports and leisure industry; event management experience preferred.
• Possess valid First Aid and AED Certification will be advantageous.

Responsibilities

• Oversee overall operations and events of the Venues (Water Sports Centre).
• Manage staff and coordinate activities to ensure customer satisfaction and safety.
• Lead day-to-day operations and supervise frontline staff.
• Coordinate with clients, vendors and internal teams to deliver exceptional experiences.
• Prepare reports and documentation for management and event hirers.

Skills

Supervisory experience

Team leadership

Communication skills

Education

ITE/Diploma/Bachelor’s degree

First Aid & AED certification

Job description

As part of the Venues team and reporting to the Venue Lead. This position oversees the overall operations and events of the Venues (Water Sports Centre). Manage staff, coordinate activities, ensure customer satisfaction, and promote safety with a goal to create an exceptional experience for visitors while maintaining efficient and effective operations. Work closely with clients, vendors, and internal teams to deliver exceptional experiences for patrons and event hirer.s.

• Review and update the Concept of Operations for the Water Sports Centre, through research, partner coordination, and administration.
• Carry out various meeting administration procedures including organising meetings, preparing agendas, taking minutes, and coordinating attendance.
• Review and update of venues policy and procedure manual.
• Lead a team of staff on day-to-day operations.
• Communicate closely with internal and external partners to ensure all needs have been considered when developing venue operations plans.
• Co-ordinate and supervise day to day frontline staff as required.
• To be a point of contact for clients, tenants, promoters and other stakeholders, always available to attend to their needs. Work as a designated representative of management when required.
• Take responsibility for control of equipment, or other facilities within the venue.
• Have an excellent knowledge of the venue and provide site information to clients, customers and staff as needed.
• Monitor venue performance and operations, produce reports as required by management or clients.
• Complete operations administration functions as needed.
• Prepare documentation and information for staff, management, event hirers and clients to enable them to effectively service all client groups entering The Kallang.
• Plan and delivery of the Events department and other partners during event days.
• Plan and deliver community sports and leisure programs and facilities.
• Ensure that health and safety policies and regulations are adhered to and reflected positively through your actions and those of your colleagues.

Qualifications

• ITE/Diploma/Bachelor’s degree or better from an accredited college or university is preferred but not essential.
• Additional industry specific designations preferred
• Previous experience in a supervisory role, preferably in a sports or recreational facility.
• Minimum 4 to 6 years’ experience in sports and leisure industry, event management experience is preferred
• Possess valid First Aid and AED Certification will be advantageous

Essential Job Functions, Personal Characteristics, Competencies and Behaviours

• Previous sport and leisure experience catering for elite and community clients is considered an advantage
• A can-do attitude with focus on achieving results
• Uphold strong communications with the wider TKG team and external partners
• Collaboration with internal departments and stakeholders, such as events, marketing, sales and sports/community
• Develop relationships and conduct regular interface with the elite and community sports partners and other stakeholders
• Support the planning, organizing and implementation of events from community to elite level
• Handling enquiries from the public, clients, stakeholders and government
• Liaising with community and industry bodies (including schools, sports clubs and other community groups)
• Ability to apply conflict resolution and problem-solving skills in a diverse environment.
• Coach courses and manage on water rescues
• Is a proactive team player and prepared to support the endeavours of the wider collective
• Thinks laterally, sources creative solutions in the face of unique challenges in a high paced dynamic and fast moving environment
• Ability to express ideas clearly through both oral and written communication with stong attention to details
• Power Pleasure Craft Driving License and Coaching Certifications will be an added advantage

Other

• Shift work required. Unique morning/evening and weekend hours will be required at various times.
• Other duties and responsibilities as assigned.

Information

• The level of appointment will depend on the qualifications and experience of the candidate.
• For more information on The Kallang Group, refer to www.thekallang.com.sg