Senior Executive, Enquiries & Case Management

Health Sciences Authority; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Health Sciences Authority in Singapore is seeking a capable administrator to support the Enquiries team, handling case records and coordinating responses. This role emphasizes accurate tracking, thorough documentation, and proactive coordination across divisions.

You will contribute to timely handovers and reliable reporting to management. You will assist with tracking active cases, performing internal reviews, coordinating resources, and supporting queries and feedback, with opportunities to

Qualifications

• Experience in case management.
• Experience in administrative coordination.
• Experience liaising with stakeholders.

Responsibilities

• Assist the Enquiries team to track all active enquiry and complaint cases.
• Assist with internal reviews to assess case progression, resource allocation, and coordination with divisions or external agencies.
• Maintain comprehensive case records to support handovers and management reporting on performance metrics.
• Assist the team to handle queries and feedback as needed.
• Assist the team to implement systems automation where appropriate.

Skills

Case management

Administrative coordination

Stakeholder liaison

Job description

Health Sciences Authority in Singapore is seeking a capable administrator to support the Enquiries team, handling case records and coordinating responses. This role emphasizes accurate tracking, thorough documentation, and proactive coordination across divisions.

You will contribute to timely handovers and reliable reporting to management. You will assist with tracking active cases, performing internal reviews, coordinating resources, and supporting queries and feedback, with opportunities to