Senior/Executive, Dealers Inspection & Licensing (1-year Temp)

Health Sciences Authority; Singapore; Sur place; SGD 40 000 - 54 000; Plein temps

Résumé du poste

Health Sciences Authority in Singapore is seeking a capable administrator to support the Enquiries team, handling case records and coordinating responses. This role emphasizes accurate tracking, thorough documentation, and proactive coordination across divisions.

You will contribute to timely handovers and reliable reporting to management. You will assist with tracking active cases, performing internal reviews, coordinating resources, and supporting queries and feedback, with opportunities to

Qualifications

• Experience in case management.
• Experience in administrative coordination.
• Experience liaising with stakeholders.

Responsabilités

• Assist the Enquiries team to track all active enquiry and complaint cases.
• Assist with internal reviews to assess case progression, resource allocation, and coordination with divisions or external agencies.
• Maintain comprehensive case records to support handovers and management reporting on performance metrics.
• Assist the team to handle queries and feedback as needed.
• Assist the team to implement systems automation where appropriate.

Connaissances

Case management

Administrative coordination

Stakeholder liaison

Description du poste

What the role is:

HCSA enquiries team

What you will be working on:

• Assist the Enquiries team to: a. Conduct tracking for all active enquiry and complaint cases
• b. Conduct internal review to assess case progression, resource allocation, and coordination requirements with relevant divisions or external agencies
• c. Maintenance of comprehensive case records to ensure continuity, facilitate handovers, and support management reporting on division performance metrics
• d. Assist the team to handle queries/feedback as and when needed
• e. Assist the team to embark on systems automation accordingly

What we are looking for:

The position requires experience in case management, administrative coordination, and stakeholder liaison.

About Health Sciences Authority

The Health Sciences Authority (HSA) applies medical, pharmaceutical and scientific expertise through its three professional groups, Health Products Regulation, Blood Services and Applied Sciences, to protect and advance national health and safety. HSA is a multidisciplinary authority. It serves as the national regulator for health products, ensuring they are wisely regulated to meet standards of safety, quality and efficacy. As the national blood service, it is responsible for providing a safe and adequate blood supply. It also applies specialised scientific, forensic, investigative and analytical capabilities in serving the administration of justice.For more details, visit http://www.hsa.gov.sg/.For more updates on public health and safety matters, follow us on Twitter at www.twitter.com/HSAsg and LinkedIn at https://sg.linkedin.com/company/health-sciences-authority.