Senior Executive (Enforcement Department)

Singapore Public Service; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Singapore Public Service is seeking a capable professional to support the effective delivery of field enforcement operations through operational planning, quality assurance, governance, and continuous improvement initiatives. You will work closely with internal stakeholders and outsourced service providers to ensure enforcement activities comply with established policies, procedures and standards.

Key duties include coordinating enforcement initiatives, conducting audits and reviews, assessing

Qualifications

• Experience in enforcement, investigations, operations, audit, QA, or project management is advantageous.
• Experience in customer-facing roles is desirable.
• Able to assess complex situations and exercise sound judgement.
• You will work with multiple stakeholders and teams.

Responsibilities

• Support planning, coordination and implementation of enforcement operations and related initiatives.
• Conduct audits, reviews and quality assurance checks for adherence to protocols and contracts.
• Review public feedback, appeals and case representations; provide recommendations per policies.
• Assist in process improvement and innovation projects to boost effectiveness and service delivery.
• Handle ad-hoc duties as assigned.

Skills

Enforcement experience

Audit

Quality assurance

Project management

Stakeholder management

Report writing

MS Office

Communication skills

Team collaboration

Attention to detail

Job description

What the role is

You support the effective delivery of field enforcement operations through operational planning, quality assurance, governance, and continuous improvement initiatives. You will work closely with internal stakeholders and outsourced service providers to ensure enforcement operations are conducted in accordance with established policies, procedures, and operational standards.

What you will be working on

You will be responsible for the following:

• Support the planning, coordination and implementation of enforcement operations and related initiatives
• Conduct audits, reviews, and quality assurance checks to ensure adherence to enforcement protocols and contractual obligations
• Review public feedback, appeal and case representations, assess enforcement records, and evidence, and provide recommendations in accordance with prevailing policies and guidelines
• Assist in the implementation of process improvement and innovation projects to improve operational effectiveness and service delivery
• Any other ad-hoc duties assigned

What we are looking for

What we are looking for:

• Relevant working experience in enforcement, investigations, operations, audit, quality assurance, or project management would be advantageous
• Relevant working experience in customer-facing roles
• Able to assess complex situations and exercise sound judgement
• A good team player who can collaborate effectively with multiple stakeholders
• Good computer literacy especially in Microsoft Office applications
• Good report writing and presentation skills
• Keen interest in environmental public health
• Mature, independent, and resourceful
• Able to withstand pressure and maintain a firm but professional stance
• Good interpersonal and communication skills
• Highly self-motivated and have a keen eye for detail
• Able to work beyond office hours - nights and on weekends and public holidays if required