Senior Executive (Enforcement Department)

Government Technology Agency (GovTech); Singapore; On-site; SGD 5,000 - 8,000; Full time

Job summary

GovTech in Singapore is seeking a results-oriented professional to support field enforcement operations through planning, governance and continuous improvement initiatives. You will collaborate with internal stakeholders and service providers to ensure operations align with policies and standards.

The role involves audits, reviews, and QA checks to ensure compliance with enforcement protocols and contractual obligations, plus opportunities to drive process improvements and innovation across

Qualifications

• Experience in enforcement, investigations, operations, audit, QA, or project management is advantageous.
• Customer-facing experience is preferred.
• Ability to assess complex situations and exercise sound judgement.
• Strong team player with cross-stakeholder collaboration.
• Proficient in MS Office and reporting.

Responsibilities

• Support planning, coordination and implementation of enforcement operations.
• Conduct audits, reviews and QA checks for adherence to protocols and contracts.
• Review feedback, appeals, case representations, and advise on policy-compliant actions.
• Assist in process improvements and innovative projects to boost effectiveness.
• Perform other ad-hoc duties as required.

Skills

Auditing

Quality assurance

Project management

Stakeholder management

Analytical thinking

Report writing

Communication

Teamwork

Flexibility

Tools

Microsoft Office

Job description

What the role is

You support the effective delivery of field enforcement operations through operational planning, quality assurance, governance, and continuous improvement initiatives. You will work closely with internal stakeholders and outsourced service providers to ensure enforcement operations are conducted in accordance with established policies, procedures, and operational standards.

What you will be working on

You will be responsible for the following:

• Support the planning, coordination and implementation of enforcement operations and related initiatives
• Conduct audits, reviews, and quality assurance checks to ensure adherence to enforcement protocols and contractual obligations
• Review public feedback, appeal and case representations, assess enforcement records, and evidence, and provide recommendations in accordance with prevailing policies and guidelines
• Assist in the implementation of process improvement and innovation projects to improve operational effectiveness and service delivery
• Any other ad-hoc duties assigned

What we are looking for:

• Relevant working experience in enforcement, investigations, operations, audit, quality assurance, or project management would be advantageous
• Relevant working experience in customer-facing roles
• Able to assess complex situations and exercise sound judgement
• A good team player who can collaborate effectively with multiple stakeholders
• Good computer literacy especially in Microsoft Office applications
• Good report writing and presentation skills
• Keen interest in environmental public health
• Mature, independent, and resourceful
• Able to withstand pressure and maintain a firm but professional stance
• Good interpersonal and communication skills
• Highly self-motivated and have a keen eye for detail
• Able to work beyond office hours – nights and on weekends and public holidays if required

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, and providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters!