Senior Executive (Enforcement Department)

sggovterp; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

sggovterp is seeking a dedicated professional to support enforcement operations, audits, and continuous improvement efforts in Singapore. You will collaborate with internal teams and outsourced providers to ensure compliance with policies and standards.

The role emphasizes decision-making under pressure, stakeholder communication, and a strong interest in environmental public health, with responsibilities spanning planning, quality checks, and process improvements.

Qualifications

• Relevant working experience in enforcement, investigations, operations, audit, quality assurance, or project management.
• Experience in customer-facing roles is advantageous.
• Ability to assess complex situations and exercise sound judgement.
• A team player who collaborates with multiple stakeholders.
• Good report writing and presentation skills.
• Interest in environmental public health and public service.

Responsibilities

• Support the planning, coordination and implementation of enforcement operations and related initiatives.
• Conduct audits, reviews, and quality assurance checks to ensure adherence to enforcement protocols and contractual obligations.
• Review public feedback, appeals and case representations, assess records/evidence, and provide policy-compliant recommendations.
• Assist in the implementation of process improvement and innovation projects to enhance operational effectiveness.
• Perform any other ad-hoc duties as required.

Skills

Enforcement

Audits

Quality assurance

Project management

Stakeholder collaboration

MS Office

Report writing

Presentation skills

Interpersonal skills

Environmental public health interest

Tools

Microsoft Office

Job description

What the role is

You support the effective delivery of field enforcement operations through operational planning, quality assurance, governance, and continuous improvement initiatives. You will work closely with internal stakeholders and outsourced service providers to ensure enforcement operations are conducted in accordance with established policies, procedures, and operational standards.

What you will be working on

You will be responsible for the following:

• Support the planning, coordination and implementation of enforcement operations and related initiatives
• Conduct audits, reviews, and quality assurance checks to ensure adherence to enforcement protocols and contractual obligations
• Review public feedback, appeal and case representations, assess enforcement records, and evidence, and provide recommendations in accordance with prevailing policies and guidelines
• Assist in the implementation of process improvement and innovation projects to improve operational effectiveness and service delivery
• Any other ad-hoc duties assigned

What we are looking for

• Relevant working experience in enforcement, investigations, operations, audit, quality assurance, or project management would be advantageous
• Relevant working experience in customer-facing roles
• Able to assess complex situations and exercise sound judgement
• A good team player who can collaborate effectively with multiple stakeholders
• Good computer literacy especially in Microsoft Office applications
• Good report writing and presentation skills
• Keen interest in environmental public health
• Mature, independent, and resourceful
• Able to withstand pressure and maintain a firm but professional stance
• Good interpersonal and communication skills
• Highly self-motivated and have a keen eye for detail
• Able to work beyond office hours - nights and on weekends and public holidays if required