Senior Executive (Enforcement Department)

National Environment Agency; Singapore; On-site; SGD 56,000 - 78,000; Full time

Job summary

National Environment Agency (NEA) in Singapore is seeking a detail-oriented professional to support field enforcement operations through planning, quality assurance, governance and continuous improvement initiatives.

You will collaborate with internal stakeholders and outsourced providers to ensure enforcement activities comply with policies and standards, conduct audits and reviews, and drive process improvements for better service delivery in environmental public health.

Qualifications

• Experience in enforcement, investigations, or operations is preferred.
• Experience in customer-facing roles.
• Ability to assess complex situations and exercise sound judgement.
• Strong collaboration with multiple stakeholders.
• Proficient in Microsoft Office.
• Strong report writing and presentation skills.
• Interest in environmental public health.
• Mature, independent and resourceful.
• Able to work under pressure with a professional stance.
• Excellent interpersonal and communication skills.
• Self-motivated with strong attention to detail.
• Willing to work nights, weekends and public holidays if required.

Responsibilities

• Support the planning, coordination and implementation of enforcement operations and related initiatives
• Conduct audits, reviews, and quality assurance checks to ensure adherence to enforcement protocols and contractual obligations
• Review public feedback, appeal and case representations, assess enforcement records, and evidence, and provide recommendations in accordance with prevailing policies and guidelines
• Assist in the implementation of process improvement and innovation projects to improve operational effectiveness and service delivery
• Any other ad‑hoc duties assigned

Skills

Enforcement

Investigations

Operations

Audit

Quality Assurance

Customer-facing

Judgement

Team collaboration

MS Office

Report writing

Presentation skills

Environmental public health

Independence

Resourcefulness

Resilience

Professionalism

Communication

Self-motivation

Attention to detail

Flexible hours

Job description

What the role is:

You support the effective delivery of field enforcement operations through operational planning, quality assurance, governance, and continuous improvement initiatives. You will work closely with internal stakeholders and outsourced service providers to ensure enforcement operations are conducted in accordance with established policies, procedures, and operational standards.

What you will be working on:

You will be responsible for the following:

• Support the planning, coordination and implementation of enforcement operations and related initiatives
• Conduct audits, reviews, and quality assurance checks to ensure adherence to enforcement protocols and contractual obligations
• Review public feedback, appeal and case representations, assess enforcement records, and evidence, and provide recommendations in accordance with prevailing policies and guidelines
• Assist in the implementation of process improvement and innovation projects to improve operational effectiveness and service delivery
• Any other ad‑hoc duties assigned

What we are looking for:

• Relevant working experience in enforcement, investigations, operations, audit, quality assurance, or project management would be advantageous
• Relevant working experience in customer‑facing roles
• Able to assess complex situations and exercise sound judgement
• A good team player who can collaborate effectively with multiple stakeholders
• Good computer literacy especially in Microsoft Office applications
• Good report writing and presentation skills
• Keen interest in environmental public health
• Mature, independent, and resourceful
• Able to withstand pressure and maintain a firm but professional stance
• Good interpersonal and communication skills
• Highly self‑motivated and have a keen eye for detail
• Able to work beyond office hours – nights and on weekends and public holidays if required

About National Environment Agency

The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations. For more information, visit www.nea.gov.sg