Senior/Executive, E-Commerce and Website Experience

far east hospitality management (s) pte ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Far East Hospitality is seeking a Senior/Executive, E-commerce and Website Experience to own content, enhancements and UX across nine web assets and related platforms.

You will manage monthly website updates, conduct rigorous user testing, ensure governance, and collaborate with IT leads and external agencies.

The ideal candidate has a degree in Business, Marketing or Hospitality and 1–2 years in website management or digital marketing, with strong attention to detail.

Qualifications

• Degree in Business, Marketing, Hospitality, or a related field.
• 1–2 years of website management or digital marketing experience.
• Able to thrive in a fast-paced environment and be detail-oriented.

Responsibilities

• Manage monthly enhancements of websites and e-commerce platforms, including conducting rigorous user testing and maintaining project/user documentation
• Ensure effective governance of websites and e-commerce platforms, including regular audits and creation of content guidelines
• Facilitate or assist in website content updates, and servicing stakeholders through internal website content ticket centre
• Utilise data and research to propose new features, functionalities, design or content to optimise user experience for 9 websites
• Perform any other duties assigned by supervisor, carrying them out diligently and professionally

Skills

Web content mgmt

Digital marketing

User testing

Attention to detail

Education

Bachelor's degree or equivalent

Tools

CMS experience

Job description

Far East Hospitality is a regional hospitality owner and operator with a diverse portfolio of nine unique brands of hotels and serviced residences. You will be part of a performance marketing digital and e-commerce team responsible for driving e-commerce capabilities at Far East Hospitality. As a Senior / Executive, E-commerce and Website Experience, you will take ownership for the content, enhancement and optimisation of the user experience of our 9 web assets and other e-commerce platforms.

• Manage monthly enhancements of websites and e-commerce platforms, including conducting of rigorous user testing and maintaining project/user documentation
• Ensure effective governance of our websites and our e-commerce platforms, including regular audits and creation of content guidelines
• Facilitate or assist in website content updates, and servicing stakeholders through our internal website content ticket centre
• Utilise data and research to propose new features, functionalities, design or content to optimise user experience for 9 websites
• Perform any other duties assigned by supervisor, carrying them out diligently and professionally

You will be working with:

• Head, Digital Marketing and E-commerce
• Internal IT Website Experience Leads
• Web Development Agency
• Web Content Management and Translation Agency

Requirements

• Degree in Business, Marketing, Hospitality, or a related field
• 1-2 years of work experience in website management and/or digital marketing will be preferred
• Able to thrive in a fast-paced, dynamic environment, while being detail-oriented