Ecommerce Operations Assistant Manager

Banyan Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Banyan Group invites applications for an E-Commerce Operations Senior Executive/Assistant Manager to support its Banyan Tree Hotels and Resorts e-commerce portfolio across brands. The role focuses on website management, project coordination, data analytics and governance of online support to properties and business units.

You will help drive global consistency of E-Commerce initiatives, working with hotels and business units to streamline publishing approvals, openings/closures and campaigns.

Qualifications

• Experience in e-commerce operations or website management.
• Strong coordination with hotels and business units.

Responsibilities

• Plan and execute E-Commerce activities calendar alongside stakeholders.
• Management of website content updates via various CMS platforms.
• Key liaison with hotels and business units to manage website requests such as publishing approvals, hotels openings/closure, campaign support etc.
• Conduct regular website audits and guide hotels and business units in website management.

Skills

Data analytics

Stakeholder management

Tools

CMS platforms

Website management tools

Job description

Overview

Banyan Group is an independent, global hospitality company with purpose. The Group prides itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans over 90 hotels and resorts, more than 140 spas and galleries, and 20 plus branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

The Role

The E-Commerce Operations Senior Executive/Assistant Manager will support the E-Commerce operations portfolio of Banyan Tree Hotels and Resorts across all brands. This position will be key in supporting website operations across various revenue‑generating sites in the areas of website management, project management, data analytics and governance of online support to properties and business units. It will be a key enabler in driving global consistency of E-Commerce initiatives.

Job Description

• Plan and execute E-Commerce activities calendar alongside stakeholders
• Management of website content updates via various CMS platforms
• Key liaison with hotels and business units to manage website requests such as publishing approvals, hotels openings/closure, campaign support etc
• Conduct regular website audits and guide hotels and business units in website management