Senior Executive / Assistant Manager (Programme)

Care Corner Singapore Ltd; Singapore; On-site; SGD 61,380 - 100,440; Full time

Job summary

Care Corner Singapore Ltd seeks a Senior Executive / Assistant Manager (Programme) to lead intake and service coordination, ensuring timely responses to referrals and enquiries. You will oversee referral intake, triage, allocation, and coordination of cases, while monitoring demand and caseload to support planning and service optimisation.

You will manage documentation in Salesforce and other systems, drive process improvements, develop programme statistics and reports, and build partnerships

Qualifications

• Bachelor's Degree in related discipline.
• 5–7 years of experience in social service, education, or training with supervisory responsibility.
• Experience in programme administration and frontline client-facing work.
• Experience in leading or supervising a team.
• Proficient in MS Office tools including Excel, PowerPoint and MS Forms.
• Ability to work with diverse service users and strong communication.
• Attention to detail and problem-solving orientation.

Responsibilities

• Oversee intake function, triage, and coordination of referrals.
• Lead programme operations, budgeting, logistics and staffing.
• Develop and implement policies, workflows, SOPs, and quality assurance measures.
• Prepare programme reports and management updates for stakeholders.
• Foster collaboration with community partners and external stakeholders.
• Provide leadership and supervision to intake and programme support staff.

Skills

Communication skills

Leadership

Project coordination

Stakeholder engagement

Attention to detail

Multitasking

Education

Bachelor's Degree in related discipline

Tools

Excel

PowerPoint

MS Forms

MS Teams

Job description

Senior Executive / Assistant Manager (Programme) Role s & Responsibilities:

Programme Operations, Intake & Service Coordination Lead and oversee the intake function to ensure timely, effective, and client-centred responses to referrals, enquiries, and walk-in clients. Manage referral intake processes, ensuring appropriate triage, allocation, and coordination of cases in accordance with programme objectives and service protocols. Monitor service demand, referral trends, and caseload allocation to support programme planning, resource management, and service optimisation. Ensure accurate and timely documentation of referrals, enquiries, and service records within Salesforce and other programme management systems. Drive continuous improvement of intake processes, workflows, and service standards to enhance accessibility, responsiveness, and client experience. Provide leadership and guidance to intake and programme support staff, ensuring adherence to operational procedures and service quality standards. Develop and present programme statistics, service reports, and operational insights to support management decision-making and reporting requirements. Build and maintain collaborative relationships with community partners, referral agencies, and stakeholders to strengthen service coordination and client outcomes.

Programme Management & Service Delivery

Lead the planning, implementation, monitoring, and evaluation of programme initiatives to ensure alignment with organisational goals and community needs. Oversee programme operations, ensuring activities are delivered effectively, efficiently, and in accordance with funding and organisational requirements. Monitor programme outcomes, service utilisation trends, and performance indicators, recommending improvements to enhance programme effectiveness and impact. Develop and implement programme policies, workflows, SOPs, and quality assurance measures to ensure consistency and service excellence. Coordinate programme resources, budgets, logistics, and manpower requirements to support effective programme delivery. Prepare programme reports, outcome evaluations, and management updates for internal stakeholders, funders, and regulatory agencies. Lead programme reviews and improvement initiatives, incorporating data, stakeholder feedback, and emerging community needs into service design. Ensure compliance with organisational, funding, and regulatory requirements, including data governance, documentation, and audit standards.

Leadership, Team Development & Stakeholder Engagement

Provide leadership, supervision, and professional guidance to programme and support staff to ensure high standards of service delivery and programme performance. Foster a culture of collaboration, innovation, accountability, and continuous improvement within the programme team. Lead manpower planning, workload management, and resource allocation to ensure effective programme operations and service continuity. Mentor, coach, and support staff development, capability building, and succession planning initiatives. Serve as the key point of escalation for programme-related operational issues, stakeholder concerns, and service delivery challenges. Lead cross-functional projects and collaborate with internal departments, community partners, and external stakeholders to strengthen programme outcomes and service integration. Contribute to strategic planning, service development, and organisational initiatives as part of the Centre Management Team.

Casework & Community Engagement Support

Provide operational leadership and coordination support for casework activities and community interventions. Monitor and support case documentation, follow-up actions, and service delivery processes to ensure compliance and quality standards. Identify service gaps and collaborate with casework teams to strengthen client support pathways and programme outcomes.

Group Work & Programme Facilitation

Lead the planning, coordination, and implementation of group work programmes, workshops, and community engagement initiatives. Monitor programme outcomes and participant progress through data collection, analysis, and reporting. Develop partnerships with community stakeholders to enhance programme reach, participation, and impact. Oversee programme administration, documentation, budgeting, logistics, and reporting requirements. Ensure programmes are delivered in accordance with organisational standards, funding requirements, and best practice guidelines.

Requirements

• 5-7 years of work experiences in social service or education or training in any area of work such as Program management/ volunteer management with supervisory responsibility.
• Should hold a Bachelor's Degree in related discipline.
• Experience in programme administration, front-line client facing work and managing partnerships.
• Experience in leading or supervising a team.
• Good proficiency with MS Office application, specifically Excel, Power Point presentation, MS Forms.
• Proficiency in using MS Team/ Zoom to host seminars and do presentation and hosting seminars.
• A good team player as well as able to work independently.
• To multitask on various ongoing portfolio of programmes, with accuracy, timeliness and meticulousness.
• Able to work with service users of diverse background.
• Good communication and interpersonal skills.
• Must have strong attention to detail.
• Must have strong inclination towards problem solving and process improvement.