Senior Executive/ Assistant Manager, Patient Experience

National Dental Centre Singapore Pte Ltd; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

National Dental Centre Singapore Pte Ltd is seeking a dedicated professional to manage patient feedback end-to-end, design training materials, and lead service-improvement initiatives. The role supports patient experience and staff engagement across NDCS.

The candidate should have a degree in arts & social sciences or related fields, ACTA/ACLP certification, and strong communication, writing, and project management skills. Healthcare experience is advantageous.

Qualifications

• Bachelor's degree in arts & social science, communications, business administration
• ACTA or ACLP certified
• Experience in Healthcare industry will be advantageous
• Proficient in Microsoft Office
• Knowledge in the use of statistical and data analytic software will be an advantage
• Possess good project management skills
• Proactive and adaptable to change
• Good communication and writing skills
• Ability to work independently in a collaborative manner with diverse range of stakeholders

Responsibilities

• Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback.
• Facilitate and coordinate communications and service training programmes. Design and curate content for training modules to build capability within the organisation.
• Drive initiatives to promote CREST attitudinal attributes among all staff, including the development and execution of campaigns, collaterals, and EDMs.
• Develop resources, including behavioural guidelines and FAQs for patient-fronting staff. Coordinate and support educational talks and other staff engagement platforms for patient experience initiatives, policies, and processes.
• Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS.

Skills

Proactive

Project management

Independent work with stakeholders

Communication skills

Writing skills

Education

Bachelor's degree in arts & social science, communications, business administration

Tools

Microsoft Office

Statistical analysis software

Job description

Company description:

The National Dental Centre of Singapore is the first and largest dental specialty centre in Singapore. National Dental Centre of Singapore offers you a challenging career with unlimited opportunities. Come join our team and make a difference in the lives of people.

Job description:

Responsibilities:

• Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback.
• Facilitate and coordinate communications and service training programmes. Design and curate content for training modules to build capability within the organisation.
• Drive initiatives to promote CREST attitudinal attributes among all staff, including the development and execution of campaigns, collaterals, and EDMs.
• Develop resources, including behavioural guidelines and FAQs for patient-fronting staff. Coordinate and support educational talks and other staff engagement platforms for patient experience initiatives, policies, and processes.
• Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS.

Requirements:

• Bachelor's degree in arts & social science, communications, business administration
• ACTA or ACLP certified
• Experience in Healthcare industry will be advantageous
• Proficient in Microsoft Office
• Knowledge in the use of statistical and data analytic software will be an advantage
• Possess good project management skills
• Proactive and adaptable to change
• Good communication and writing skills
• Ability to work independently in a collaborative manner with diverse range of stakeholders