Senior Executive/ Assistant Manager, Patient Experience

Singapore National Eye Centre; Singapore; On-site; SGD 40,176 - 53,568; Full time

Job summary

National Dental Centre of Singapore Pte. Ltd. is seeking a service-experience coordinator to plan and drive patient experience initiatives. You will manage the end-to-end feedback process, oversee data reporting, and collaborate with diverse stakeholders to improve patient care.

The role requires strong communication, writing skills and ability to work independently in a healthcare environment.

Qualifications

• Bachelor’s degree in arts & social science, communications or business administration.
• Experience in Healthcare industry will be advantageous.
• Proficient in Microsoft Office.
• Knowledge in statistical and data analytic software is an advantage.
• Possess good project management skills.
• Proactive and adaptable to change.
• Good communication and writing skills.
• Ability to work independently with stakeholders.

Responsibilities

• Plan and manage execution of service improvement initiatives to enhance patient experience and NDCS service image.
• Manage end-to-end patient feedback process from registration in CRM to investigation, reply and closure.
• Manage patient experience data, generate reports, and highlight insights and trends for stakeholders.
• Assist with patient experience initiatives such as patient support group, volunteers, training, roadshows, collaterals and focus groups.

Skills

Microsoft Office

Data analytics

Project management

Adaptability

Communication

Writing skills

Stakeholder management

Education

Bachelor's degree in arts & social science

Bachelor's degree in communications

Bachelor's degree in business administration

Job description

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National Dental Centre of Singapore Pte. Ltd.

Job Category: Ancillary

Responsibilities:

• Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS
• Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback
• Management of patient experience data, including generation of quantitative and qualitative reports. Synthesize data and highlight key insights and trends to stakeholders for service improvement.
• Assist with all other patient experience initiatives, e.g. patient support group, volunteer management, training, roadshows, patient experience collaterals, focus group discussion, and SPAN@NDCS.

Requirements:

• Bachelor’s degree in arts & social science, communications, business administration,
• Experience in Healthcare industry will be advantageous
• Proficient in Microsoft Office
• Knowledge in the use of statistical and data analytic software will be an advantage
• Possess good project management skills
• Proactive and adaptable to change
• Good communication and writing skills
• Ability to work independently in a collaborative manner with diverse range of stakeholders