Senior Executive/Assistant Manager Learning & Development (Learner Experience)

Singapore Airlines; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singapore Airlines seeks a candidate to lead end-to-end learning operations within the Corporate Learning Centre, ensuring operational excellence and learner satisfaction. Responsibilities include managing learning facilities, budgets, and compliance with government standards.

The ideal candidate will have a Bachelor's degree, preferably with an ACTA or similar qualifications, and experience in learning systems. Strong collaboration and problem-solving skills are essential for success in this role.

Qualifications

• Possess a university Bachelor's degree in any discipline.
• Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP) preferred.
• Experience with SuccessFactors Learning Management System (LMS) is preferred.

Responsibilities

• Lead end-to-end learning operations for SIA ground staff.
• Manage the learning ops team and oversee learning facilities/resources.
• Coordinate audits/inspections and ensure compliance.

Skills

Intermediate proficiency with MS Office

Customer-oriented service mindset

Critical thinking and problem-solving skills

Education

Bachelor's degree in any discipline

Advanced Certificate in Training and Assessment (ACTA)

Diploma in Adult and Continuing Education (DACE)

Tools

SuccessFactors Learning Management System (LMS)

Job description

Job Description

The successful candidate will join the Corporate Learning Centre Department in SIA Human Resources Division. He/she will be responsible for end-to-end operations and continuous improvement of the organization's learning and development (L&D) ecosystem. This role ensures seamless learner experiences, operational excellence, regulatory compliance, effective management of government-funded training initiatives, learning analytics, and strategic workforce development partnerships.

Key Responsibilities

• Lead end-to-end learning operations for SIA ground staff, including registration, timetabling/scheduling, and resource allocation to ensure smooth programme delivery.
• Manage the learning ops team and oversee learning facilities/resources, including procurement, inventory, and maintenance.
• Design, monitor, and continuously improve the end-to-end learner journey from enrolment to certification.
• Establish and manage service level agreements (SLAs), service desk support and issue resolution processing.
• Implement feedback mechanisms and drive corrective and preventive actions to enhance learner satisfaction.
• Serve as the primary point of contact for government agencies including SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Ministry of Manpower (MOM).
• Manage Training Partner Gateway (TPG) profiles, submissions, and programme administration.
• Prepare, validate, and submit training grants and funding claims accurately and on time.
• Coordinate audits/inspections and ensure ongoing compliance by monitoring policy changes and updating SOPs/processes to meet regulatory and quality requirements.
• Develop and manage the annual learning operations budget (manpower, facilities, technology, vendors, learning resources), including quarterly forecasting, variance analysis, and cost optimisation.
• Track expenditure and funding utilisation, and maximise government funding opportunities and training grants.
• Monitor and report departmental learning metrics and KPIs; automate data collection, reporting, and analytics where possible.
• Ensure strong data governance through validation, reconciliation, Quality assurance, and timely submission of required external/regulatory/accreditation reports.
• Represent Learning in the Company Training Committee (CTC), partnering with unions/management/business leaders on skills gaps, skills roadmaps and career pathways, and supporting funding applications, project delivery, and stakeholder communications.

Requirements

• Possess a university Bachelor's degree in any discipline.
• Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP), is preferred.
• Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP), would be advantageous.
• Intermediate proficiency with MS Office, for example MS Excel pivot table function.
• Experience with administrator functions of SuccessFactors Learning Management System (LMS) is preferred.
• Possess positive customer-oriented service mindset.
• Intermediate business writing and/or design skills.
• Collaboration in Teams – extensive coordination with internal business units & stakeholders, and external suppliers / vendors.
• Critical thinking and problem-solving skills – to independently evaluate, analyse, and propose solutions for business challenges.