Executive Cabin Crew Learning and Development

Singapore Airlines; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singapore Airlines is looking for a candidate to manage training for cabin crew, ensuring high standards aligned with the company's mission and values. Responsibilities include improving digital platforms and developing e-learning content to support staff development.

The ideal candidate will have a Bachelor’s degree, experience in project management and e-learning development, and strong data analysis skills. This role requires a proactive, resourceful, and adaptable team player.

Qualifications

• Bachelor's degree in any discipline required.
• Experience in project management and product management.
• E-learning development experience using Articulate 360 preferred.

Responsibilities

• Manage training grants and audit requirements.
• Administer and enhance digital platforms and systems.
• Develop engaging e-learning and multimedia content.

Skills

Project management

Data analysis

E-learning development

Microsoft Office proficiency

Interpersonal and communication skills

Education

Bachelor's degree

Tools

JIRA

Articulate 360

Job description

Job Description

The successful candidate will ensure that the training developed for SIA cabin crew is holistic and of high standards, so that the crew are aligned to SIA’s company mission, corporate objectives and core values, while at the same time developing SIA cabin crew so that they reveal themselves to be professionals committed to delivering quality customer service during their career with SIA.

Key Responsibilities

• Manage training grants, audit requirements, and risk assessment activities while ensuring compliance with organisational and regulatory guidelines.
• Administer and improve digital platforms and systems, ensuring they remain effective, user-friendly, and aligned with operational needs.
• Develop engaging e-learning, micro-learning, and multimedia content to enhance learning experiences and support staff development.
• Conduct interviews, evaluations, and data analysis to assess programme effectiveness, identify trends, and support decision-making.
• Support departmental planning and operations by coordinating activities, managing administrative matters, and balancing multiple priorities and stakeholders.
• Work closely with internal and external stakeholders through committees and taskforces to support organisational projects and goals.
• Drive process improvements and digitalisation efforts by introducing automation, streamlining workflows, and improving the use of technology in daily operations.

Requirements

• Possess a university Bachelor's degree in any discipline.
• Experience in project management, including project planning and the use of project management tools such as JIRA.
• Experience in product management, encompassing requirements gathering, user needs analysis, and quality assurance testing.
• Experience in e-learning development using Articulate 360 and familiarity with AI technologies would be an added advantage.
• Strong data analysis skills, with knowledge of data visualisation tools and techniques.
• Proficiency in Microsoft Office applications.
• Relevant training and adult learning certifications (e.g., ACTA, ACLP, or DACE) will be an advantage.
• Prior experience in administrative, training coordination, or operations support functions.
• Proven ability to manage enrolment processes, scheduling, and training logistics is preferred.
• Experience working with multiple systems while ensuring data accuracy and consistency across platforms.
• Familiarity with e-learning platforms and digital tools (e.g., system testing, content development) is an advantage.
• Experience operating in a fast-paced, operations-focused environment and engaging with multiple stakeholders is beneficial.
• Good interpersonal and communication skills.
• Detailed oriented, analytical with a keen sense for numbers.
• Ability to manage projects independently.
• Resourceful and adaptable team player.