Singapore Airlines Academy - Learning Solutions Manager (2 years contract)

Singapore Airlines Limited; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Singapore Airlines Academy is seeking an experienced learning and development professional to lead design, development and delivery of impactful learning solutions for external clients. You will translate aviation expertise into practical skills, deliver programmes in-person and virtually, and coach facilitators across industries to meet high standards of quality and brand reputation.

The role requires minimum 5 years in L&D, strong instructional design, and proven stakeholder management.

Qualifications

• Bachelor's degree in Education/Learning & Development or related field.
• WSQ Diploma in Design and Development of Learning for Performance (DDDLP) or WSQ Diploma in Adult and Continuing Education (DACE).
• WSQ Advanced Certificate in Learning and Performance (ACLP) or ACTA.
• Minimum 5 years’ experience in learning & development, curriculum design and facilitation of training programmes.
• Strong instructional design for client-facing or revenue-generating learning solutions.
• Experience in designing curriculum focused on service and operational excellence; knowledge of industry processes and regulatory requirements is advantageous.
• Excellent project & stakeholder management; excellent English communication.
• Proficiency in Microsoft Office; familiarity with Canva and Adobe Creative Suite is advantageous.

Responsibilities

• Design and develop standard and bespoke learning solutions for in-person and virtual formats.
• Deliver learning programmes to external clients to the Academy's standards.
• Conduct Train-the-Trainer sessions to prepare, coach and calibrate facilitators across formats.
• Continuously enhance learning programmes based on client feedback, CEQ results and trends.
• Serve as a subject matter expert in client engagements, translating challenges into learning solutions across industries.
• Conduct learning needs analysis using interviews, surveys, focus groups and mystery shopping.
• Support client presentations and business development efforts.

Skills

Learning design

Curriculum design

Facilitation

Project management

Stakeholder management

English communication

Education

Bachelor's degree

WSQ Diploma in Design and Development of Learning for Performance

WSQ Advanced Certificate in Learning and Performance

Tools

Teams

Zoom

Canva

Adobe Creative Suite

MS Office

Job description

The successful candidate will be part of Singapore Airlines Academy. He/She will lead the design, development, and delivery of impactful learning solutions that address client needs, drive capability development, and support revenue generation—while ensuring high standards of quality, compliance and brand reputation.

This is a 2 years contract position.

Key Responsibilities

• Design and develop standard and bespoke learning solutions in both in-person and virtual formats, translating concepts, frameworks and SIA's aviation expertise into practical, applicable skills and behaviours that can be effectively transferred across industries. Solutions should be tailored to the client’s context, business needs and learner profile. Core deliverables include Training Slides, Learner's Guide, Facilitator's Guide and Assessment Plan, where applicable.
• Deliver learning programmes to external clients to the expected standards of Singapore Airlines Academy, demonstrating strong facilitation skills and the ability to make concepts relevant and applicable to different industries and business contexts.
• Conduct Train-the-Trainer (TTT) sessions to prepare, coach and calibrate facilitators in delivering programmes consistently and effectively, across both in-person and virtual formats.
• Continuously enhance and evolve learning programmes based on client feedback, Course Evaluation Questionnaire (CEQ) results, industry and market trends, emerging business needs, and relevant policy or procedural changes.
• Serve as a subject matter expert in client engagements, articulating the Academy’s programme portfolio and translating client challenges into relevant, value-driven learning solutions. This includes the ability to connect concepts and methodologies to practical workplace applications across different industries and functions.
• Conduct learning needs analysis and research for external clients, as required, using appropriate data collection methodologies such as stakeholder interviews, surveys, focus groups and mystery shopping, and translate findings into actionable learning interventions.
• Support client presentations and business development efforts as required.

Requirements

• Possess a University Bachelor's Degree, preferably in related fields such as Education, Learning & Development.
• WSQ Diploma in Design and Development of Learning for Performance (DDDLP), or the prior WSQ Diploma in Adult and Continuing Education (DACE).
• WSQ Advanced Certificate in Learning and Performance (ACLP), or the prior WSQ Advanced Certificate in Training and Assessment (ACTA).
• Minimum 5 years’ experience in learning & development, curriculum design and facilitation of training programmes.
• Strong instructional design expertise and experience in designing client-facing or revenue-generating learning solutions.
• Proven experience in designing curriculum focused on service and operational excellence, particularly within the operational and/or financial services sectors. A deep understanding of industry-specific processes, regulatory requirements, and best practices is highly advantageous.
• Excellent project management and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Proficient in Microsoft Office Suite, assessment and survey tools, virtual delivery tools (Teams, Zoom).
• Proficiency in instructional design tools (Canva, Adobe Creative Suite) will be advantageous.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.