Senior Executive/Assistant Manager, Key Account Management (YSG)

YCH Group Pte Ltd; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

YCH Group Pte Ltd is seeking a Senior Manager for Account Management to lead and grow the merchant ecosystem across APAC. You will craft hybrid strategies blending online and offline initiatives to boost GMV, drive engagement, and optimize costs.

You will manage cross-functional teams, oversee campaigns, monitor KPIs, and ensure brand consistency while guiding strategic projects and stakeholder communications across the organization.

Qualifikationen

• Bachelor’s degree or higher in Business, Marketing, Operations, or related discipline.
• 5+ years in project management, e‑commerce or digital platforms with track record in marketplaces, live-streaming or dot.com operations.
• Proven ability to work regionally on APAC-level businesses and interface with senior management.
• Strong presentation and communications skills; negotiations experience preferred.
• Strong data processing and visualization capabilities.
• Strong business acumen with track record of driving KPIs, stakeholder management, revenue and cost optimization.
• Understand account management basics and financial analysis; strategic thinking.
• Deep knowledge of customer behavior, digital marketing, marketplace dynamics, and campaign management (Shopee, Lazada, TikTok).
• Experience with emerging technologies, platform operations, and change management; product management experience advantageous.

Aufgaben

• Develop and execute hybrid creative and operational strategy to drive account growth and GMV.
• Lead communications across stakeholders to ensure brand consistency and clear value statements.
• Monitor KPIs and support costs optimization and operational efficiency.
• Analyze operations, marketplace performance, trends, and user data for growth opportunities.
• Build, onboard, and maintain strong merchant/partner relationships for campaigns.
• Coordinate cross-functional workflows across BD, product, and customer success teams.
• Identify new service scopes, tools, and processes to scale accounts.
• Develop and execute strategic roadmaps for ecosystem apps and systems.
• Ensure compliance with laws, terms, data protection, and internal policies.
• Support commercial/legal reviews of contracts and documents.
• Lead or support strategic projects required by senior management.

Kenntnisse

Strategic account management

APAC regional exposure

Presentation & communications

Data processing & visualization

Business acumen

Project management

Negotiation

Analytical thinking

Customer insight

Product management (advantageous)

Ausbildung

Bachelor’s degree or higher in Business/Marketing/Operations

Jobbeschreibung

PRIMARY DUTIES AND RESPONSIBILITIES

Key Accounts Management

• Develop and executea hybrid creative solutioning and operationalstrategyto drive account growth, expand the merchant ecosystem, increase GMV, and enhance customer engagementwith online and offline initiatives.

• Lead communications across internal and external stakeholders, reviewing content for quality and brand consistency,to create a clear brand strategy and value statement.

• Monitor performance targets and other KPIs (GMV, revenue, margins) and support efforts to optimize cost structures and improve operational efficiencies.

• Analyse operations and marketplace performance, market trends, and user data to identify improvement opportunities and growth areas.

• Build, onboard, and maintain strong relationships with merchants and partners, ensuring active participation in campaigns and platform initiatives.

• Manage and optimize internal workflows across Business Development, Product Development, and Customer Success teams while ensuring seamless cross-functional collaboration with operations, finance and tech teams to support effective project execution.

• Identify and recommend new service scopes, tools, technologies, and processes to enhance account operations and support business scalability.

• Develop and execute strategic roadmaps for the various system products and apps within the ecosystem.

• Ensure compliance with relevant laws, industry standards, and internal policies, including Terms of Use and Seller Terms, data protection, etc.

• Support commercial team and Legal Counsel for reviewing contracts, agreements, and other legal documents.

• Lead or support strategic projects as required by senior management and business requirements.

Business Development

Support Head of Business Development in charting growth strategies for the Digital Commerce BU and YSG.

• Contribute to regional strategies,intercompany synergies,expansion into adjacent industries, and high-growth market opportunities.

• Drive revenue growth, cost efficiency, and operational excellence in line with BU objectives.

• Represent the company in exhibitions, fairs, and similar forums to generate leads and consolidate industry best practices.

• Contribute to a high-performance, collaborative, and values-driven workplace culture.

Strategic Projects

• Lead or Support key projects that relate to account success and capability growth

• Ability to learn and synthesize solutions to large range of projects: Operations, tech, AI, supply chain, etc.

• Strong understanding of the ‘customer voice’ and quality service. Teamwork is the only way forward.

• Build relationships at multiple levels, including the executive sponsor, the day-to-day users, and procurement, so the projects are adopted successfully.

• Quickly identify risks, technical issues, and other blockers that create delays or quality issues in projects or solutions.

JOB REQUIREMENTS

• Bachelor’s degree or higher in Business, Marketing, Operations, or a related discipline.

• 5+years in project management, e-commerce or digital platforms with track record in e-commerce marketplaces, live-streaming or dot.com operations, logistics and supply chain.

• Proven abilityto work regionally onAPAC-level businesses. Track record of interfacing with senior management and leadership.

• Strong presentation and communications skills. Track record in negotiations preferred.

• Strong data processing and visualization skills.

• Strong business acumen with a proven track record of driving account success KPIs, stakeholder management, project management, revenue and cost optimisation.

• Strong project management skills. Experience in driving continuous improvement projects preferred.

• Basic understanding of account management and financial analysis. Excellent analytical and strategic thinking abilities to interpret data, anticipate trends and make informed decisions.

• Deep understanding of customer behaviour, digital marketing strategies, marketplace dynamics, campaign management (Shopee, Lazada, TikTok) and relevant marketplace laws and regulations.

• Experience with emerging technologies, platform operations, performance optimization and leading change management initiatives.Product management experience will be advantageous.