(Senior) Executive Assistant / Associate Executive, NUH Referral Centre

National University Hospital; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

National University Hospital invites a detail-oriented coordinator to join the Patient Liaison Centre in Singapore. You will ensure timely and appropriate resolution of patient enquiries and requests while upholding service standards across the hospital.

You will liaise with external parties and internal departments for safe referrals to NUH outpatient services, and perform general administrative duties at PLC, requiring a diploma and strong communication and organisational skills.

Qualifications

• Minimum Diploma Holder.
• Preferrably with 1 year of working experience.
• With pleasant and cheerful personality.
• Good problem-solving, interpersonal and communication skills.
• Meticulous and possess good organisational and coordination skills.
• Ability to exercise initiative, manage pressure and multi-task in a fast-paced environment.
• A team player.
• Proficient in computer skills and comfortable with applications / technology.

Responsibilities

• Ensure timely and appropriate resolution of enquiries and requests that come through the Patient Liaison Centre (PLC).
• Liase with external parties and internal departments for safe and appropriate referral of patient to NUH for outpatient appointment as per the hospital's protocols and procedures.
• Carry out any other administrative duties required at PLC.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Organisational skills

Team player

Computer skills

Education

Diploma

Tools

MS Office

Job description

Overview:

To provide coordination and assistance in all areas necessary to facilitate enquiries and requests from patients, clients and internal departments, and ensure that the service levels provided meet the pre-determined service standards.

Job Responsibilities:

• Ensure timely and appropriate resolution of enquiries and requests that come through the Patient Liaison Centre (PLC).
• Liase with external parties and internal departments for safe and appropriate referral of patient to NUH for outpatient appointment as per the hospital's protocols and procedures.
• Carry out any other administrative duties required at PLC.

Job Requirements:

• Minimum Diploma Holder.
• Preferrably with 1 year of working experience.
• With pleasant and cheerful personality.
• Good problem-solving, interpersonal and communication skills.
• Meticulous and possess good organisational and coordination skills.
• Ability to exercise initiative, manage pressure and multi-task in a fast-paced environment.
• A team player.
• Proficient in computer skills and comfortable with applications / technology.