Senior Executive Assistant

National University Polyclinics; Singapore; Hybrid; SGD 27,000 - 40,000; Full time

Job summary

National University Health System (NUHS) invites proactive, detail-oriented individuals to join Community Operations in delivering community-based programmes. You will provide operational and administrative support, handle scheduling, data entry, and billing, and help maintain databases to ensure smooth service delivery.

The role also covers staff onboarding, access provisioning, handling enquiries from residents and partners, and coordinating inventory and logistics.

Qualifications

• Diploma in any discipline.
• 2+ years of relevant experience in administration, operations or customer service.

Responsibilities

• Provide administrative support for the day-to-day operations of Community Care programmes and services.
• Perform data entry, appointment scheduling and billing of services in a timely and accurate manner.
• Maintain and update operational databases and systems in accordance with established guidelines.
• Coordinate staff onboarding and offboarding, ensuring access rights and equipment on day one and upon departure.
• Manage enquiries received via phone and other channels, providing timely assistance to residents, partners and internal stakeholders.
• Monitor and maintain inventory levels of consumables, equipment and supplies; coordinate procurement and replenishment.

Skills

Administration

Operations

Customer Service

Data Entry

Education

Diploma

Tools

Microsoft Office

Job description

Institution: National University Health System

At NUHS Population Health & Community Care (PHCC), we believe that better health starts in the community.

As the Regional Health Manager for western Singapore, we bring together NUHS family of hospitals and polyclinics, alongside general practitioners, social care providers, and community partners to improve the health and wellbeing of residents through an integrated ecosystem of care. Together, we are reimagining how health and care are delivered by strengthening prevention, enabling seamless care experiences, and empowering individuals to take charge of their health.

Join us on this meaningful journey. Whether advancing innovative programmes, strengthening community partnerships, or shaping the future of population health and community care, your work will help create lasting impact for residents and communities across western Singapore.

Overview

We are seeking proactive and detail-oriented individuals to provide operational and administrative support to Community Operations in delivering community-based programmes and services that promote healthy lifestyles and improve population health outcomes.

Job Responsibilities

Operations & Administration

• Provide administrative support for the day-to-day operations of Community Care programmes and services.
• Perform data entry, appointment scheduling and billing of services in a timely and accurate manner.
• Maintain and update operational databases and systems in accordance with established guidelines.

Staff Administration

• Coordinate staff onboarding and offboarding activities, including access requests, equipment provisioning and account termination.
• Ensure new hires receive the necessary access rights and equipment on their first day of work.
• Ensure all access rights and equipment are recovered and terminated promptly upon staff departure.

Customer Service & Enquiries

• Manage and respond to enquiries received via phone calls and other communication channels.
• Provide professional and timely assistance to residents, partners and internal stakeholders.

Inventory & Logistics

• Monitor and maintain inventory levels of consumables, equipment and operational supplies.
• Coordinate procurement and replenishment to ensure operational readiness.

Other Duties

• Support community events and outreach activities as required.
• Undertake any other duties and projects assigned by the supervisor.

Requirements

• Diploma in any discipline.
• At least 2 years of relevant working experience in administration, operations or customer service.
• Strong organisational skills with attention to detail and accuracy.
• Self-motivated, resourceful and able to work independently as well as in a team.
• Good interpersonal, written and verbal communication skills.
• Proficient in Microsoft Office applications (Word, Excel and PowerPoint).
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Able to support operational requirements on weekends and public holidays when required.

Preferred Attributes

• Experience in healthcare, community care or frontline operations would be advantageous.
• Strong customer service orientation and stakeholder management skills.
• Familiarity with administrative systems, scheduling and billing processes will be an added advantage.