Assistant Manager, Integrated Community Care System, PHCC

National University Polyclinics; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

National University Health System (NUHS) Population Health & Community Care is hiring an Assistant Manager to support the Integrated Community Care System (ICCS) strategy and MOH initiatives. You will coordinate strategic planning, programme development and ground implementation across healthcare and social care partners.

This role spans strategy, design and execution with GPs, polyclinics and community partners, focusing on improving population health, prevention, and integrated care pathways

Qualifications

• Bachelor's degree in healthcare or related field preferred.
• 4–5 years of healthcare/population health or related experience preferred.
• Experience in strategic planning and programme management advantageous.
• Strong project management, analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.

Responsibilities

• Support development and implementation of Integrated Community Care System and Age Well Neighbourhood strategies.
• Translate priorities into practical care models, workflows and plans.
• Manage assigned workstreams from planning to evaluation.
• Develop and track project plans, milestones and KPIs.
• Collaborate with GPs, polyclinics, social care providers and partners.

Skills

Project management

Analytical skills

Communication skills

Stakeholder management

Strategic planning

Education

Bachelor's degree in Healthcare Management, Public Health, Business, Public Policy, Social Sciences or a related discipline

Job description

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Assistant Manager, Integrated Community Care System, PHCC

Job ID: 10515

Job Function: Administration

Institution: National University Health System

Overview

At NUHS Population Health & Community Care (PHCC), we believe that better health starts in the community.

As the Regional Health Manager for western Singapore, we bring together NUHS family of hospitals and polyclinics, alongside general practitioners, social care providers, and community partners to improve the health and wellbeing of residents through an integrated ecosystem of care. Together, we are reimagining how health and care are delivered by strengthening prevention, enabling seamless care experiences, and empowering individuals to take charge of their health.

Join us on this meaningful journey. Whether advancing innovative programmes, strengthening community partnerships, or shaping the future of population health and community care, your work will help create lasting impact for residents and communities across western Singapore.

About the Role

We are looking for an Assistant Manager to support the strategic planning, development and implementation of the Integrated Community Care System (ICCS) and initiatives initiated by MOH.

You will manage key workstreams that bring population health strategies into practice, including primary and community care integration, service and care model development. This role offers the opportunity to work across strategy, programme design and ground implementation with diverse stakeholders within healthcare system, government agencies and social care partners.

Key Responsibilities

Strategic Planning & Programme Development

• Support the development and implementation of Integrated Community Care System and Age Well Neighbourhood strategies and workplans.
• Translate strategic priorities into practical care models, service pathways, workflows and implementation plans.
• Conduct analysis and identify opportunities to improve integration and delivery of health and social care in the community.

Project & Workstream Management

• Independently manage assigned workstreams from planning and design to implementation and evaluation.
• Develop and track project plans, milestones, deliverables and performance indicators, and proactively address implementation issues.
• Key workstreams may include primary-community care integration, enhanced Community Health Posts in Age Well Neighborhood, care model development for frailty, chronic disease management, strategies for community outreach and other population health initiatives.

Stakeholder & Partnership Management

• Work closely with internal and external stakeholders e.g. GPs, polyclinics, Community Care Teams, Active Ageing Centres, social care providers and other partners to co-develop and implement integrated care initiatives.
• Facilitate stakeholder discussions to align objectives, roles, referral pathways and operational workflows.
• Build strong working relationships across healthcare and community partners to drive implementation.

Performance & Evaluation

• Monitor programme implementation through appropriate indicators and dashboards.
• Analyse data and ground feedback to identify gaps, evaluate effectiveness and recommend programme improvements.
• Support management reporting and evaluation of pilots and new care models.
• Prepare management presentations, proposals, progress updates and recommendations to support decision-making.
• Coordinate relevant workgroups, ensuring key decisions and follow-up actions are translated into implementation.

Job Requirements

• Bachelor's degree in Healthcare Management, Public Health, Business, Public Policy, Social Sciences or a related discipline is preferred
• Preferably at least 4-5 years of relevant experience in healthcare, population health, community care, public sector, consulting, programme management or related fields.
• Experience in strategic planning, project/programme management, service development or healthcare operations would be advantageous.
• Strong project management, analytical and problem-solving skills, with the ability to independently manage multiple workstreams.
• Strong stakeholder management and communication skills, with the ability to work effectively across diverse healthcare and community partners.
• Able to translate complex or ambiguous issues into practical plans and solutions.
• Resourceful, organised and proactive, and comfortable working in a dynamic and evolving environment.

What You Can Expect

This role provides exposure across the full journey of population health transformation - from strategy and care model design to partnership building, implementation and evaluation.

You will have the opportunity to work with diverse healthcare and community partners and see the programmes you help design translate into tangible improvements in how residents receive care and support closer to home.