Senior Executive, Assessments & Insights

Institute for Human Resource Professionals (IHRP); Singapore; On-site; SGD 50,000 - 90,000; Full time

Benefits offered by this job

Annual wage supplement

Performance bonus

Job summary

IHRP is seeking a dedicated professional for a 1-year contract at Lifelong Learning Institute in Singapore. The role focuses on Certification Assessments, governance, data analysis and international partnerships to support assessment operations.

Responsibilities include administering assessments, developing content, data reporting and coordinating with stakeholders to ensure quality and compliance. Fresh graduates with internship exposure are welcome to apply.

Qualifications

• Fresh graduates may be considered with internship experience.
• Experience in administration, project coordination, training, assessments, certification, education or quality assurance functions would be advantageous.
• Proficient in Microsoft Excel and comfortable working with data (e.g. VLOOKUP/XLOOKUP, Pivot Tables).
• Exposure to statistical software and data visualization tools (e.g. Power BI) would be advantageous.

Responsibilities

• Support the administration and implementation of certification assessments to ensure smooth and secure assessment operations.
• Coordinate question bank development activities with vendors, subject matter experts, item writers and reviewers.
• Support the development and maintenance of assessment content and preparatory materials.
• Monitor assessment-related queries and coordinate escalation of appeals and exceptions to appropriate channels.
• Assist in the administration of assessment exemption processes and supporting documentation.
• Support the implementation of assessment technologies and process improvements to enhance operational efficiency.
• Maintain assessment records, question banks and related documentation with confidentiality and security.

Skills

Data analysis

Excel proficiency

Communication skills

Tools

Power BI

Job description

We are currently hiring for a 1-year contract position, with the potential for renewal and the possibility to convert to a permanent position.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Certification Assessments

• Support the administration and implementation of certification assessments to ensure smooth and secure assessment operations.
• Coordinate question bank development activities with appointed vendors, subject matter experts, item writers and reviewers.
• Support the development and maintenance of assessment content and preparatory materials.
• Monitor assessment-related queries and coordinate the escalation of appeals and exceptions to the appropriate channels.
• Assist in the administration of assessment exemption processes and supporting documentation.
• Support the implementation of assessment technologies and process improvements to enhance operational efficiency.
• Maintain assessment records, question banks and related documentation in accordance with established confidentiality and security requirements.
• Support projects relating to questions update, new assessment methodologies, including skills-based, scenario-based assessments and AI-based assessments

Research and Analysis

• Extract, clean and analyse assessment data to ensure quality of question item content and assessment standards
• Prepare reports, dashboards and presentations to communicate assessment outcomes and key trends
• Support item analysis and assessment reviews by preparing data and reports for discussion with internal stakeholders and subject matter experts.
• Assist with data validation and quality checks to ensure the accuracy of assessment information.

Governance and Controls

• Ensure assessment records and confidential data are maintained in accordance with established policies and procedures.
• Support the review and updating of assessment policies, guidelines and standard operating procedures.
• Coordinate documentation and evidence required for audit, governance and quality assurance purposes.
• Support periodic reviews of assessment processes and assist in the implementation of improvement initiatives.
• Maintain and update Assessment Guidelines and related communications materials.

International Partnerships

• Support benchmarking, research and coordination activities with local and international professional bodies (e.g. CIPD, AHRI and SHRM).
• Assist in the administration of partnership initiatives, meetings and documentation relating to certification and assessment matters.

Others

• Undertake any other tasks or projects assigned by the Head of A&I
• Support team-wide initiatives and contribute to the continuous improvement of assessment operations

Experience:

• Fresh graduates with relevant internship experience may also be considered.
• Experience in administration, project coordination, training, assessments, examinations, certification, education or quality assurance functions would be advantageous.
• Proficient in Microsoft Excel and comfortable working with data (e.g. VLOOKUP/XLOOKUP, COUNTIFS, Pivot Tables).
• Exposure to statistical software and data visualisation tools (e.g. Power BI) would be advantageous.
• Familiarity with assessment, certification or examination processes would be beneficial.

Other Requirements:

• Good analytical and problem‑solving skills.
• Strong written and verbal communication skills.
• Comfortable working with data and preparing reports.
• Proactive, resourceful and willing to learn new concepts and processes.
• Strong organisational and coordination skills with the ability to manage multiple tasks concurrently.
• Meticulous and detail‑oriented, particularly when handling confidential information.
• Ability to synthesise and communicate data concepts and analyses in easy‑to‑understand ways
• Self‑directed and ability to multi‑task across concurrent projects
• Team player who is able to foster positive and open team collaboration
• Ability to collaborate actively within IHRP as well as with external stakeholder