Senior Enterprise Solutions Manager – Automation & Change

Singapore University of Social Sciences; Singapore; Hybrid; SGD 180,000 - 230,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Medical Benefits

Flex Benefits

Family Care Leaves

Wellness & Recreation Activities

Job summary

Singapore University of Social Sciences seeks an experienced Senior Program Manager to lead enterprise solutions initiatives across departments, partnering with technology vendors to translate needs into scalable systems.

The role focuses on driving adoption, deployment, and continuous improvement of enterprise applications, including Smartsheet and D365 CRM, to enhance productivity and efficiency.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• 15+ years’ experience leading enterprise application adoption or digital transformation programmes.
• Proven deployment experience with Smartsheet, Dynamics 365 CRM and their pre-built agents, or similar platforms.
• Strong ability to align technology solutions with business objectives.
• Expertise in programme management, change management, and stakeholder engagement.
• Excellent communication, problem-solving, and project leadership skills.
• Ability to manage multiple initiatives independently in a complex environment.

Responsibilities

• Lead change management initiatives to drive adoption of new systems and ways of working.
• Manage the deployment and continuous improvement of Smartsheet and other enterprise applications to build cross-functional capabilities.
• Partner with vendors and business users to design, develop, and implement integrated system solutions.
• Analyse end-to-end business processes and identify opportunities for optimisation and automation.
• Elicit and translate business requirements into clear functional and technical specifications.
• Oversee solution documentation, including process designs, test plans, and user guides.
• Ensure operational stability and performance of implemented solutions.
• Coordinate training and provide guidance to end-users on system usage and best practices.
• Stay informed of emerging technologies and recommend enhancements to existing solutions.

Skills

Leadership

Programme management

Change management

Stakeholder engagement

Communication

Problem solving

Project leadership

Education

Bachelor’s degree in Computer Science/IT

Tools

Smartsheet

Dynamics 365 CRM

RPA platforms (UiPath/Power Automate)

Job description

Singapore University of Social Sciences seeks an experienced Senior Program Manager to lead enterprise solutions initiatives across departments, partnering with technology vendors to translate needs into scalable systems.

The role focuses on driving adoption, deployment, and continuous improvement of enterprise applications, including Smartsheet and D365 CRM, to enhance productivity and efficiency.