Senior Assistant Manager (Automation), Office of Digital Empowerment

Singapore Health Services Pte Ltd (SingHealth HQ); Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Singapore Health Services Pte Ltd (SingHealth HQ) is seeking a Senior Assistant Manager to support the implementation, adoption, and governance of digital and automation solutions across SingHealth. You will collaborate with stakeholders and internal teams to deliver scalable, user-centric capabilities and drive adoption across the cluster.

Key responsibilities include evaluating options, designing and testing solutions, leading user engagement and training, and developing governance materials.

Qualifications

• Bachelor's degree in CS/IT or related field; certifications preferred.
• At least 4 years in technology support, project coordination, or user training roles.
• Experience with automation platforms (RPA/GenAI/Power Platform) in business processes.
• Experience with low-code/no-code solutions.

Responsibilities

• Evaluate solution options and advise on digital platforms.
• Lead design, configuration, testing, and adoption for scalable solutions.
• Lead user engagement, collect feedback, and support adoption.
• Plan workshops, training, and design materials.
• Develop documentation, guides, governance materials, adoption tracking.

Skills

Communication skills

Organisational skills

Stakeholder management

User-centric mindset

Education

Bachelor's degree in CS/IT

Tools

RPA

Microsoft Power Platform

GenAI

Power Automate

Power Apps

Job description

Join SingHealth's Office of Digital Empowerment (ODE) and play a meaningful role in shaping how one of Singapore's largest public healthcare clusters embraces digital transformation.

We are seeking a Senior Assistant Manager to support the implementation, adoption, and governance of digital and automation solutions across SingHealth. Working with stakeholders, institutions, and internal teams, you will help deliver scalable and sustainable digital capabilities across the cluster.

What You Will Do:

You will work with stakeholders to evaluate solution options, and provide advisory support on digital and automation platforms. This includes supporting the design, configuration, implementation, testing, and continuous improvement of solutions to ensure they are scalable, user-centric, and aligned with organisational requirements. You will lead user engagement activities for digital and automation solutions, including feedback collection, and support to users adopting new platforms. You will plan and deliver workshops and training sessions, design supporting materials, and drive adoption campaigns and community building efforts across institutions. Alongside this, you will develop and maintain solution documentation, user guides, and governance materials, and prepare adoption tracking reports and effectiveness metrics.

You will also coordinate project activities, timelines, and deliverables, manage vendor coordination, and drive stakeholder communication and reporting. You will collect and analyse user adoption data and usage trends, and present reports on engagement, adoption, and impact to support evidence-based decision making. You may occasionally take on additional responsibilities related to digital innovation and enablement as assigned by leadership.

Job Requirements:

• Bachelor's Degree in Computer Science, Information Technology, or a related field. Professional certifications in project coordination, digital literacy, or technology training would be an advantage.

• At least 4 years of experience in technology support, project coordination, or user training roles, with at least 1 year of hands‑on experience with automation platforms such as Robotic Process Automation (RPA), Microsoft Power Platform, or Generative AI (GenAI), applied to business processes.

• Experience developing low-code/no-code solutions such as Power Automate, Power Apps, RPA workflows, or GenAI‑based solutions would be an advantage.

• Experience supporting technology implementations or digital transformation initiatives, with a good understanding of change management principles.

• Excellent communication and organisational skills, with a collaborative, user‑focused mindset and the ability to manage competing priorities in a fast‑evolving technology landscape.

• Commitment to continuous learning and staying current with GenAI and broader digital developments.