Senior Program Manager

Singapore University of Social Sciences; Singapore; On-site; SGD 180,000 - 230,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Medical Benefits

Flex Benefits

Family Care Leaves

Wellness & Recreation Activities

Job summary

Singapore University of Social Sciences seeks an experienced Senior Program Manager to lead enterprise solutions initiatives across departments, partnering with technology vendors to translate needs into scalable systems.

The role focuses on driving adoption, deployment, and continuous improvement of enterprise applications, including Smartsheet and D365 CRM, to enhance productivity and efficiency.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• 15+ years’ experience leading enterprise application adoption or digital transformation programmes.
• Proven deployment experience with Smartsheet, Dynamics 365 CRM and their pre-built agents, or similar platforms.
• Strong ability to align technology solutions with business objectives.
• Expertise in programme management, change management, and stakeholder engagement.
• Excellent communication, problem-solving, and project leadership skills.
• Ability to manage multiple initiatives independently in a complex environment.

Responsibilities

• Lead change management initiatives to drive adoption of new systems and ways of working.
• Manage the deployment and continuous improvement of Smartsheet and other enterprise applications to build cross-functional capabilities.
• Partner with vendors and business users to design, develop, and implement integrated system solutions.
• Analyse end-to-end business processes and identify opportunities for optimisation and automation.
• Elicit and translate business requirements into clear functional and technical specifications.
• Oversee solution documentation, including process designs, test plans, and user guides.
• Ensure operational stability and performance of implemented solutions.
• Coordinate training and provide guidance to end-users on system usage and best practices.
• Stay informed of emerging technologies and recommend enhancements to existing solutions.

Skills

Leadership

Programme management

Change management

Stakeholder engagement

Communication

Problem solving

Project leadership

Education

Bachelor’s degree in Computer Science/IT

Tools

Smartsheet

Dynamics 365 CRM

RPA platforms (UiPath/Power Automate)

Job description

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

Role Overview

We are seeking an experienced Senior Program Manager to support the University’s Smarter Operations agenda. This role leads the design, development, and delivery of enterprise solutions with our technology partners that enhance productivity and operational efficiency across departments. The successful candidate will partner closely with business stakeholders and external vendors to translate business needs into scalable, technology-enabled solutions, including Smartsheet, Dynamics 365 CRM, RPA platforms (Uipath or Power Automate) and other similar applications.

Key Responsibilities

• Lead change management initiatives to drive adoption of new systems and ways of working.
• Manage the deployment and continuous improvement of Smartsheet and other enterprise applications to build cross-functional capabilities.
• Partner with vendors and business users to design, develop, and implement integrated system solutions.
• Analyse end-to-end business processes and identify opportunities for optimisation and automation.
• Elicit and translate business requirements into clear functional and technical specifications.
• Oversee solution documentation, including process designs, test plans, and user guides.
• Ensure operational stability and performance of implemented solutions.
• Coordinate training and provide guidance to end-users on system usage and best practices.
• Stay informed of emerging technologies and recommend enhancements to existing solutions.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum 15 years’ experience leading similar enterprise application adoption or digital transformation programmes.
• Proven deployment experience with Smartsheet, Dynamics 365 CRM and its pre-built agents, or other collaborative work management platforms that we may introduce in the future.
• Strong ability to align technology solutions with business objectives.
• Demonstrated expertise in programme management, change management, and stakeholder engagement.
• Excellent communication, problem-solving, and project leadership skills.
• Ability to manage multiple initiatives independently in a complex environment.

Preferred Certifications:

• Project Management (PMP, PRINCE2, Agile, Scrum, etc.)
• Lean Six Sigma (Green or Black Belt).
• Change Management

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You willgainaccess to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement(Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & RecreationActivities
• Lifelong Learning Opportunities
• Career DevelopmentOpportunities throughInternalJobPostingsandTransfers