Senior Engineer - ITSM & Capability Development Lead

Elitez Pte Ltd; Singapore; On-site; SGD 34,000 - 40,000; Full time

Job summary

Elitez Pte Ltd is seeking a trainer and capability development specialist to coordinate structured technical training aligned with organisational needs. You will work with system owners, SMEs, and training providers to prepare user guides and learning resources, ensuring training plans align with competency frameworks and certifications.

The role also supports ITSM workflow transformation, moving processes to digital platforms, gathering requirements, testing, and rollout with platform teams and

Qualifications

• Trained in Engineering or related discipline.
• Experience in engineering or operational environments involving mission-critical or high-reliability systems.
• Experience in capability development, knowledge transfer, or training support.
• Ability to coordinate capability development initiatives, manage stakeholders, and facilitate knowledge transfer in an operational environment.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Coordinate and support structured technical training programmes aligned with organisational needs.
• Work with system owners, subject matter experts, and training providers to support the preparation of user guides, learning resources, and training materials.
• Align training plans with competency frameworks and certification requirements.
• Support migration of existing workflows and processes to ITSM platforms; translate operational processes into digital workflows in consultation with process owners and platform teams.
• Support requirements gathering, testing, and workflow rollout in collaboration with platform teams and vendors.
• Support user readiness and adoption for ITSM-enabled workflows in collaboration with process owners, platform teams, and vendors.
• Support capability development initiatives through implementation, feedback, and performance tracking.
• Use appropriate learning methods and tools, including digital approaches where suitable.
• Align capability development efforts with system enhancements and operational changes.
• Support the administration and periodic review of competency frameworks and certification tracking.
• Identify capability gaps and recommend targeted development interventions.
• Support user adoption and knowledge transfer for ITSM-enabled workflows; collaborate with internal teams, training providers, and vendors.

Skills

Engineering background

Capability development

Stakeholder management

Training support

Communication skills

Education

Engineering or related discipline

Tools

ITSM platforms

LMS platforms

Job description

Elitez Pte Ltd is seeking a trainer and capability development specialist to coordinate structured technical training aligned with organisational needs. You will work with system owners, SMEs, and training providers to prepare user guides and learning resources, ensuring training plans align with competency frameworks and certifications.

The role also supports ITSM workflow transformation, moving processes to digital platforms, gathering requirements, testing, and rollout with platform teams and