Senior Engineer, Digital Workplace

SPH Media; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

SPH Media seeks a Digital Workplace Specialist to bridge business needs with technical solutions and drive ongoing improvements across core platforms. You will gather feedback, translate it into clear requirements, and guide development to effective delivery while maintaining a feedback loop to refine UX.

You will proactively identify AI opportunities and stay current with AI trends to keep the organization at the forefront of technology.

Qualifications

• Degree or Diploma in Computer Science, Information Technology, or related field.
• Minimum 3 years of professional IT Business Analyst experience.
• Strong understanding of enterprise tech like Google Workspace, Okta, ServiceNow, Workvivo.
• Demonstrated enthusiasm for AI trends and practical GenAI applications.
• Excellent written and verbal communication across audiences.
• Ability to explain technical concepts to non-technical users.
• Able to design and lead user training sessions.

Responsibilities

• End-to-End ownership: discover to solution delivery and project closure.
• Engage business units to understand pain points and outcomes.
• Translate business needs into clear, documented specs and user stories.
• Define metrics to measure value and impact of solutions.
• Identify and propose AI/GenAI use cases for business improvement.
• Propose innovative digital workplace solutions and best practices.
• Stay updated on evolving AI trends to keep ahead.
• Manage surveys and focus groups to gather feedback.
• Promote modern UX across all digital devices.
• Develop communications and training to boost platform adoption.
• Cultivate a network of digital champions for ongoing feedback.

Skills

Business Analysis

Tech Literacy

AI & GenAI

Communication

User Training

Autonomy

PM & Delivery

Adaptability

Analytical Thinking

Education

Degree or Diploma in CS/IT

Tools

Google Workspace

Okta

ServiceNow

Workvivo

Job description

We are seeking a highly motivated and well-rounded Digital Workplace Specialist to join our Digital Workplace Experience Team. You will serve as the primary link between business needs and technical solutions, driving continuous improvement across our core platforms.

As the driver of the continuous improvement loop, you will own each thread from initial sentiment gathering and data collection through to implementation and closure. You will proactively engage business users to translate their feedback into clear technical requirements, guiding these through development to the delivery of effective solutions, while maintaining a constant feedback cycle to refine the user experience.

Another key focus of this role is AI innovation. You will help identify practical AI use cases to address organisational concerns or challenges and must possess a relentless drive to stay current with the fast-evolving AI landscape.

Key Responsibilities

Business Analysis & Strategic Engagement

• End-to-End Ownership: Manage initiatives from initial discovery and sentiment gathering to solution delivery and project closure.


• Stakeholder Engagement: Proactively engage with business units to understand pain points and desired outcomes.


• Requirement Translation: Translate complex business needs into clear, documented technical specifications and actionable user stories.


• Metric Definition: Define and track metrics to measure the value and impact of implemented digital solutions.


• AI Use Case Discovery: Identify opportunities within the company to leverage Artificial Intelligence (AI) and Generative AI (GenAI) to improve current scenarios.


• Solution Proposing: Research and propose innovative solutions and industry best practices to enhance the digital workplace.


• Continuous Learning: Maintain an up-to-date understanding of evolving AI trends to keep the organization at the forefront of technology.


• Continuous Feedback Loop: Manage mechanisms such as surveys and focus groups to identify gaps in the digital employee experience.


• UX Advocacy: Promote modern User Experience (UX) principles to ensure simple, effective user journeys across all digital devices.


• Platform Adoption: Develop and execute strategies, including targeted communications and training materials, to increase user proficiency and adoption.


• Practical User Training: Design and facilitate interactive, non-technical training sessions, to help business users become proficient with new tools/platforms and AI capabilities.


• User Advocacy & Community Engagement: Cultivate an active network of departmental \"digital champions\" and manage internal discussion channels/forums to gather continuous feedback, address recurring user friction, and share productivity tips.

Required Qualifications

Education: Degree or Diploma in Computer Science, Information Technology, or a related field.

• Business Analysis Experience: Minimum 3 years of professional experience in an IT Business Analyst role, with a proven track record of gathering complex requirements, managing backlogs, and delivering enterprise solutions.


• Technological Literacy: Strong understanding of technology products and platforms (e.g., Google Workspace, Okta, ServiceNow, Workvivo) and how they integrate within an enterprise environment.


• AI Savviness and Future-Focused: Demonstrated enthusiasm and intellectual curiosity for staying current with Digital Workplace automation and AI/GenAI trends, paired with a practical mindset for applying technology to real business problems.


• Communication Excellence: Excellent written and verbal skills, capable of influencing diverse audiences from technical teams to senior leadership.


• User Training & Facilitation: Proven ability to explain technical and AI concepts in plain, accessible language and comfortably facilitate interactive walkthroughs, demo sessions, or user training for non-technical audiences.


• Autonomy and Ownership: Highly proactive and self-motivated, with the ability to work autonomously and take full ownership of outcomes.


• Effective Project Management: Proven ability to manage the execution of multiple initiatives, projects, and product increments simultaneously, ensuring timely delivery in a fast-paced, deadline-driven environment.


• Adaptability: A meticulous, analytical fast learner committed to sharing knowledge and fostering a high-performing environment.


• Analytical Problem Solver: Meticulous attention to detail with strong analytical capabilities to evaluate workflows and identify root causes behind user friction.