Assistant Manager, Tech Business Partner

NTUC FIRST CAMPUS LIMITED; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

NTUC FIRST CAMPUS LIMITED is seeking an experienced Business Analyst to lead the elicitation and management of complex requirements using Agile methods and structured frameworks.

You will map processes, draft user stories, and facilitate stakeholder workshops to ensure alignment with business objectives and operational needs.

Qualifications

• 5–7 years of experience in Business Analysis, Digital Transformation, Enterprise Applications or Technology Consulting.
• Experience working with cross-functional teams, including engineering, data science, and external vendors, to deliver technology solutions.
• Proven experience supporting or coordinating digital transformation initiatives and managing end-to-end technology delivery lifecycle.
• Experience using business analysis and product management tools such as Jira, Confluence or similar platforms.
• Experience supporting vendor management and solution delivery by ensuring third-party deliverables meet documented analytical specifications.

Responsibilities

• Lead the elicitation, documentation, and management of complex functional and non-functional requirements using Agile methodologies and structured frameworks.
• Conduct detailed process mapping and as-is/to-be analysis to identify inefficiencies and root causes, recommending process re-engineering where appropriate.
• Expertly draft user stories, acceptance criteria, and technical specifications to ensure a common understanding between business users and technical delivery teams.
• Facilitate high-impact stakeholder workshops and interviews to validate business objectives and ensure solution alignment with operational needs.
• Support the prioritisation of business demand by assessing business value, dependencies, effort and organisational priorities
• Conduct feasibility studies, impact assessments, and gap analyses to support solution recommendations.
• Develop business cases and support cost-benefit analysis where required.
• Maintain requirements traceability throughout the project lifecycle.
• Validate solution scope against approved business requirements and manage requirement changes.
• Support User Acceptance Testing (UAT) planning, execution, defect triage, and business sign-off.
• Partner with assigned business units as the primary Business Analyst and trusted technology advisor, supporting the business in defining technology requirements for the end-to-end technology delivery lifecycle.
• Build trusted relationships with business leaders and stakeholders.
• Deeply understand business strategies and operational workflows to identify pain points that can be addressed through technical intervention or process re-engineering.
• Provide technology advisory services to help business units achieve their strategic objectives.
• Act as the single point of contact for technology demand, ensuring seamless engagement between business and D&T.
• Support and promote digital transformation initiatives within assigned business domains.
• Partner with business stakeholders to prioritise initiatives based on strategic value, business impact, urgency and available capacity.
• Facilitate planning discussions across business and D&T teams.
• Deliver results at the departmental level, ensuring technology solutions have a longer-term impact on operational targets.
• Identify opportunities to leverage AI, workflow automation, data & analytics, digital platforms, and emerging technologies to improve productivity and outcomes.
• Develop and maintain business technology roadmaps for the assigned business domains.
• Collaborate with third-party technology vendors and implementation partners to review solution proposals, validate business requirements, and ensure deliverables meet quality, security, and architectural standards.

Skills

Business Analysis

Digital Transformation

AI Strategy

Stakeholder Engagement

Delivery & Governance

Education

Bachelor's degree in Business/IT/CS

MBA or related degree

Tools

Jira

Confluence

Job description

1. Business Analysis & Demand Management

• Lead the elicitation, documentation, and management of complex functional and non-functional requirements using Agile methodologies and structured frameworks.
• Conduct detailed process mapping and "as-is/to-be" analysis to identify inefficiencies and root causes, recommending process re-engineering where appropriate.
• Expertly draft user stories, acceptance criteria, and technical specifications to ensure a common understanding between business users and technical delivery teams.
• Facilitate high-impact stakeholder workshops and interviews to validate business objectives and ensure solution alignment with operational needs.
• Support the prioritisation of business demand by assessing business value, dependencies, effort and organisational priorities
• Conduct feasibility studies, impact assessments, and gap analyses to support solution recommendations.
• Develop business cases and support cost-benefit analysis where required.
• Maintain requirements traceability throughout the project lifecycle.
• Validate solution scope against approved business requirements and manage requirement changes.
• Support User Acceptance Testing (UAT) planning, execution, defect triage, and business sign-off.

Digital Business Enablement & Advisory

• Partner with assigned business units as the primary Business Analyst and trusted technology advisor, supporting the business in defining technology requirements for the end-to-end technology delivery lifecycle
• Build trusted relationships with business leaders and stakeholders.
• Deeply understand business strategies and operational workflows to identify pain points that can be addressed through technical intervention or process re-engineering.
• Provide technology advisory services to help business units achieve their strategic objectives.
• Act as the single point of contact for technology demand, ensuring seamless engagement between business and D&T.
• Support and promote digital transformation initiatives within assigned business domains.
• Partner with business stakeholders to prioritise initiatives based on strategic value, business impact, urgency and available capacity.
• Facilitate planning discussions across business and D&T teams.
• Deliver results at the departmental level, ensuring technology solutions have a longer-term impact on operational targets

Digital Transformation, AI & Innovation

• Identify opportunities to leverage:
  • Artificial Intelligence (AI)
  • Workflow Automation
  • Data & Analytics
  • Digital Platforms
  • Emerging Technologies
  • Evaluate how technology can improve productivity, operational efficiency, customer experience and business outcomes.
  • Work with business stakeholders to develop digital transformation roadmaps.
  • Promote innovation by introducing new technologies and best practices.
  • Support AI adoption while ensuring alignment with governance, security and responsible AI principles.
  • Develop and maintain business technology roadmaps for the assigned business domains.
  • Collaborate with third-party technology vendors and implementation partners to review solution proposals, validate business requirements, and ensure deliverables meet agreed quality, security, and architectural standards.

Solution Planning & Technology Advisory

• Work closely with Solution Architects to evaluate solution options and technical feasibility.
• Participate in solution design discussions and architecture reviews from a business perspective.
• Understand enterprise applications, system integrations, APIs and cloud technologies sufficiently to contribute to solution planning, relying on technical delivery teams for detailed application architecture.
• Collaborate with technical delivery teams to ensure business requirements are translated into practical and scalable technical solutions.
• Evaluate trade-offs between business value, technical complexity, implementation effort and long-term sustainability.
• Ensure proposed solutions align with enterprise architecture, technology standards and organisational strategy.
• Analyse solution options from business, operational and user perspectives, documenting recommendations and trade-offs.
• Ensure business requirements remain aligned throughout solution design and implementation.

Governance & Stakeholder Alignment

• Ensure initiatives comply with D&T governance processes and technology standards.
• Facilitate governance approvals before project commencement.
• Ensure stakeholders remain aligned throughout the project lifecycle.

Solution Delivery & Adoption

• Support solution delivery by ensuring business requirements remain aligned throughout implementation.
• Work closely with project managers, delivery teams and vendors to clarify requirements, resolve functional issues and validate delivered solutions.
• Monitor vendor performance against agreed service levels, deliverables, and contractual obligations, escalating issues where necessary and fostering strong working relationships with external partners.
• Monitor project progress, manage risks and dependencies, and ensure effective communication between technical delivery teams and business stakeholders.
• Drive business readiness and adoption activities, including change management, stakeholder communication, and user engagement.
• Track solution performance post-implementation, measuring outcomes against business goals and identifying opportunities for continuous improvement.

QUALIFICATIONS AND JOB REQUIREMENTS

Education

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field. An MBA or related degree is a plus.

Experience

• Minimum 5–7 years of experience in Business Analysis, Digital Transformation, Enterprise Applications or Technology Consulting.
• Experience working with cross-functional teams, including engineering, data science, and external vendors, to deliver technology solutions.
• Proven experience supporting or coordinating digital transformation initiatives and managing end-to-end technology delivery lifecycle.
• Experience using business analysis and product management tools such as Jira, Confluence or similar platforms.
• Experience supporting vendor management and solution delivery by ensuring third-party deliverables meet documented analytical specifications.

Skills and Attributes

• Business Analysis & Requirements Management: Ability to engage stakeholders, understand business processes and user needs, conduct structured analysis, define clear functional and non-functional requirements, and translate business challenges into practical technology solutions.
• Stakeholder Engagement & Business Partnership: Ability to build trusted relationships, understand business strategy, and act as the primary technology advisor to business leaders.
• Digital Transformation & AI Strategy: Expertise in identifying opportunities for automation, AI, and digital innovation to drive business value and operational efficiency.
• Delivery, Vendor & Governance Oversight: Proficiency in coordinating end-to-end technology delivery, working with internal teams and third-party vendors, ensuring alignment with D&T governance, contractual commitments, and successful business adoption

OTHER SKILLS & KNOWLEDGE (BONUS TO HAVE)

• Candidates with one or more of the following will have an advantage:
• Experience in Business Analysis, Technology Business Partnering or Digital Transformation roles
• Experience working in the education sector or early childhood sector will be an advantage.
• Professional certifications such as PMI-PBA, Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), PMP, or Agile/Scrum certifications etc.
• Exposure to AI, workflow automation platforms , or low-code/no-code solutions.
• Familiarity with common enterprise SaaS systems (e.g. HubSpot, Workday, ServiceNow, or similar)
• Knowledge of data analytics and visualisation tools such as Power BI, Tableau, or SQL.
• Relevant postgraduate qualifications, such as an MBA or a Master's degree in Business, Information Technology, or a related discipline.
• Familiarity with Singapore's AI governance landscape and PDPA requirements